Manager, HR Business Partner- Customer Channels

Manager, HR Business Partner - Customer Channels Are you interested in joining a team of best-in‑class HR consulting leaders who enable game‑changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business‑casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work‑life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and one of the best companies to work for. The Channels HR Business Partner team is looking for a Manager, HRBP to work with internal clients to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem‑solving skills; who thrives in a fast paced, collaborative, and values‑oriented team. Proven Ability Provide strategic HR business partnership to one or more business groups Oversee and deliver HR solutions to the business, including people strategy, performance and talent management, culture and belonging, engagement and retention, organizational efficiency, workforce planning, and succession management Partner with the HR leadership team on planning and delivering HR solutions to the business Operate as a trusted advisor to our HR Centres of Excellence serving as the expert on people and organizational issues Navigate a fast‑paced environment with significant change; leveraging effective HR processes to enable the organization to innovate and grow Your Responsibilities Strategic workforce planning, including succession planning Proactive recruitment and retention strategies Organizational design and development Employment risk management, including employee relations strategies Data and trend analysis to incorporate within strategic decisions and talent plans Foundational Diversity, Inclusion and Belonging (DIB) practices Partner with Employee Relations, DIB, Learning & Development, Talent Acquisition, HR Operations, Compensation, People Analytics and Enterprise HR to develop solutions that attract, retain, and motivate world‑class talent Provide coaching to our leaders and advise on key areas such as leadership, teamwork, organizational design, and strategy Create and support business outcomes with HR programs, initiatives and strategies leading to a market‑competitive advantage Develop data‑driven, innovative and creative solutions with a willingness to push and challenge for transformative work Lead Card Channels‑wide HR project work, partnering with peers within Channels and across the Card organization Basic Qualifications High School Diploma, GED, or equivalent certification At least 3 years of client facing experience OR at least 3 years of consulting experience OR a combination Preferred Qualifications Bachelor’s Degree or military experience MBA or Master’s degree Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification 5+ years of client facing experience or 5+ years of consulting experience or a combination 4+ years of experience in Human Resources or Human Capital Consulting At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. The salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked. McLean, VA: $151,900 – $173,400 for Manager, HR Business Partner Richmond, VA: $138,100 – $157,700 for Manager, HR Business Partner Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentive (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal‑opportunity employer (EOE, including disability/VET) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. #J-18808-Ljbffr