Guest Services Lead

Guest Services Lead

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon's high standards of professionalism, organization, and hospitality are consistently met. The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Outside Services Attendants.

Primary Responsibilities:

• Supervise and coordinate daily outside service operations
• Ensure carts are cleaned, prepared, and staged to club standards
• Oversee bag handling and storage with care and professionalism
• Maintain the driving range, short game areas, and practice facilities
• Monitor pace of play support and first tee organization
• Serve as a communication bridge between the golf shop and outside staff
• Assist with tournament setup, signage placement, and special event preparation
• Train and mentor outside service staff on service standards and procedures
• Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Leadership & Service Standards: The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team-first culture while ensuring members consistently feel welcomed and valued.

Seasonal Scope: This is a seasonal leadership position aligned with Torreon's golf calendar, offering growth opportunities within golf operations for individuals seeking advancement in the industry.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.