AI-First CS Director: Enterprise & NRR Leader

Gorgias is seeking a Director of Customer Success to own the post‑sale journey for Commercial and Enterprise merchants. You will drive Net Revenue Retention with direct accountability for top accounts, leading two CS Managers and named account CSMs while balancing AI‑driven execution with human judgment. You’ll partner with COO and cross‑functionally with Product, Sales, and Implementations to redesign CS as an AI‑first function, scale the org, and deliver strategic value for high‑impact #J-18808-Ljbffr GTMfund