Customer Engagement Specialist

Description & Requirements The Customer Engagement Specialist is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include Provides timely and accurate information to incoming customer order status and product knowledge requests. Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients. Processes customer orders and changes according to established department policies and procedures. Process orders Brady Sales Representative phone in and act as point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customer's problems and follow through to resolution. Provide Admin support for management including, but not limited to, report generation, data processing, and filing. Greet guests Taking phone calls and direct them to the appropriate line Filling Other projects assigned by supervisor. Perform other related duties as assigned. The Ideal Candidate Will Have Excellent communication skills, both written and verbal. Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc. Ability to multitask Service oriented and able to resolve customer grievances. Bi-lingual is a plus Compensation & Benefits The pay range for this role is $21.63- $24.04 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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