Customer Service Representative

GrabJobs

Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStation Strong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in Boston, MA vacancy

Remote Call Center Sales Representative
$20 per hour
...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing...
Suggested
Hourly pay
Full time
Part time
Remote work
Home office
GrabJobs
Boston, MA
3 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Suggested
Part time
Casual work
Remote work
Flexible hours
AFG
Malden, MA
4 days ago
Call Center Customer Service Representative
$18 - $20 per hour
...Responsibilities : Support all product, services, and education programs to include 800#... ...phone calls Provide exceptional customer service internally and externally... ...applications from people who are under-represented in their respective occupation or...
Suggested
Work at office
The Hollister Group LLC
Boston, MA
5 days ago
Customer Service Representative
...Service Center Watertown - Summit JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and...
Suggested
Weekly pay
Work at office
Immediate start
Caliber Collision Centers
Watertown, MA
4 days ago
Customer Service Representative
$93.75k - $133.2k
The position advertised has been exempted from the federal civilian hiring freeze. As an FBI special agent, your career is defined by how you think, analyze, and act in moments that directly impact national security. By harnessing your background to transition into federal...
Suggested
Work experience placement
Work at office
Local area
Shift work
Federal Bureau of Investigation (FBI)
Boston, MA
3 days ago
Customer Service Representative
$20 - $23 per hour
...KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production and customer service team. The company is built on a belief in customer service and providing true value to our clients and our production team is key to this...
Hourly pay
Full time
Work at office
Immediate start
Home office
Flexible hours
KEY Discovery
Boston, MA
3 days ago
Customer Service Representative
$790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...
Full time
Part time
Remote work
Focus Group Panel
Boston, MA
3 days ago
Customer Service Representative
...Saia LTL Freight is seeking a detail-oriented customer service coordinator to support customers and terminal operations. The role focuses on managing communications, scheduling, and accurate documentation to strengthen customer relationships and improve efficiency. Responsibilities...
20 Saia Motor Freight Line LLC
Boston, MA
4 days ago
Customer Service Representative
$15 - $17 per hour
...Customer Service Representative This job is located at 430 Beach Street, Revere, MA 02151 PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The "P" comes first, because our...
Local area
Flexible hours
Afternoon shift
Early shift
PLS
Revere, MA
5 days ago
Customer Service Representative
$25 - $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home...
Hourly pay
Weekly pay
Extra income
Temporary work
Part time
For contractors
Seasonal work
Remote work
Work from home
Flexible hours
GL1
Somerville, MA
4 days ago
Customer Service Representative
$26.6 - $28.6 per hour
...Job Title: Customer Experience Guide - Full Time Team: Retail Location: Cambridge, MA Store Scope: Customer Service In‑Person, CF2 Reports To: Retail Store General Manager Pay Range: $26.60 - $28.60 per hour Benefits: Patagonia offers a comprehensive benefits package,...
Hourly pay
Full time
Local area
Immediate start
Flexible hours
Shift work
Weekend work
Patagonia
Cambridge, MA
1 day ago
Customer Service Representative
$17.71 - $25.28 per hour
...care, research, teaching, and community service, striving to provide exceptional care.... ...concerns focusing on providing excellent customer service that enhances their overall... ...listing of all unresolved issues weekly. Representative resolves at least 80% of patient issues...
Hourly pay
Daily paid
Work experience placement
Remote work
Shift work
Mass General Brigham
Somerville, MA
1 day ago
Customer Service Representative
$17.5 per hour
...Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to...
Contract work
Temporary work
Remote work
Monday to Friday
TEKsystems
Boston, MA
2 days ago
Customer Service Representative
...Bar Harbor Bank & Trust is seeking a full-time Customer Service Specialist working 40 hours per week to join our call center team. Responsibilities include providing professional and confidential customer service by answering incoming telephone calls with courtesy and...
Full time
Bar Harbor Bank & Trust
Boston, MA
4 days ago
Customer Service Representative
$18 per hour
...Customer Service Representative Rental Agent, 15 hours a week, nights and weekends a plus, $18/hr Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer...
Hourly pay
Start working today
Local area
Night shift
Weekend work
U-Haul
Somerville, MA
2 days ago
Customer Service Representative
...the freedom to work remotely from anywhere in the world? At Mercier Consultancy , we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece ,...
Remote work
Worldwide
Relocation
Relocation package
Flexible hours
GrabJobs
Boston, MA
1 day ago
Customer Service Representative
$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...
Hourly pay
Full time
Flexible hours
Ace Hardware
Boston, MA
3 days ago
Customer Service Representative
...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
Lowe's
Malden, MA
3 days ago
Customer Service Representative
$14 per hour
...will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior. In this... .../ end time. About ASuperior ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries...
Full time
Remote work
Shift work
Weekend work
Weekday work
GrabJobs
Boston, MA
1 day ago
Customer Service Representative
...Airlines seeks a hands-on leader for the Inflight Team within the Customer Experience division at the Logan base. You will drive safety,... ..., and the ability to work weekends/holidays on-site. Prior Flight Service or related experience is preferred. #J-18808-Ljbffr...
Weekend work
American Airlines
Boston, MA
1 day ago
Customer Service Representative
$55k - $65k
...Team Lead, Payment Experience, Americas (Customer Support) Boston, MA July 8, 2026 Company... .... With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices... ..., other regional team leads, Central Service team and all departments in a fast-paced...
Full time
Work at office
Local area
Immediate start
Flexible hours
Venturefizz Product Management Community
Boston, MA
3 days ago
Customer Service Representative
...Job Title This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. Primary Responsibilities Check in passengers and baggage using Cape Air's reservation system Make passenger reservations...
Work experience placement
Remote work
Night shift
Weekend work
Cape Air
East Boston, MA
3 days ago
Customer Service Representative
...Join OBE As a Customer Service Representative From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that...
Oldcastle BuildingEnvelope
Boston, MA
2 days ago
Customer Service Representative
...A leading building materials distributor is seeking a Customer Service Representative in Boston to provide exceptional service. The ideal candidate will have a high school diploma, strong computer skills, and organizational abilities. Responsibilities include assisting...
Hourly pay
Gypsum Management and Supply
Boston, MA
3 days ago
Customer Service Representative
$17 - $17.92 per hour
...Customer Service Associate Position at Savers / Value Village Pay Range: Our starting pay ranges from $17.00 to $17.92 depending on job duty/position. $17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $17.26 = Clothing...
Full time
Part time
Local area
Flexible hours
Savers | Value Village
West Roxbury, MA
3 days ago
Customer Service Representative
$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...
Hourly pay
Full time
Tractor Supply
Newton, MA
3 days ago
Customer Service Representative
$790 per week
Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...
Full time
Part time
Remote work
Focus Group Panel
Cambridge, MA
3 days ago
Customer Service Representative
...Customer Representative Travel We're a remote travel team hiring a Customer Representative Travel to support our clients with their travel needs... ..., and online platforms with knowledgeable, professional service Manage bookings for flights, hotels, tours, and transportation...
Remote work
Work from home
Flexible hours
Consult with Tray
Boston, MA
1 day ago
Customer Service Representative
...Overview Join our team at Mid-South Ice House, where we are dedicated to providing exceptional service to our customers. In this position, you will play a critical role in ensuring a positive experience for all visitors, maintaining our high standards of customer satisfaction...
Flexible hours
Afternoon shift
GrabJobs
Boston, MA
3 days ago
Customer Service Representative
$15 - $17 per hour
...Customer Service Representative Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company...
Local area
Flexible hours
Afternoon shift
Early shift
PLS
Roxbury, MA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!