Leadership Development Program

Leadership Development Program

Build your career. Master the business. Lead with purpose.

Are you ready to discover what you are truly capable of achieving?

The Leadership Development Program at Chick-fil-A Mercer Mall is a curated leadership incubator. We provide the tools, coaching, and real-world platform for high-caliber talent to learn the quick-service restaurant industry from the ground up.

Whether your long-term goal is to join Chick-fil-A Corporate, earn your own franchise as an Owner/Operator, or launch your own independent venture, this program equips you with the transferable skills, strategic mindset, and operational ownership to get there.

What You'll Experience:

• Accelerated Ground-Up Mastery: Full immersion across every facet of store operations and business strategy.
• Dedicated Mentorship: Weekly 1-on-1 development sessions with transparent feedback and milestone reviews.
• Strong Earning Potential: Accelerated starting wage at $18.50+/hr that scales with your growth.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Tailored development pathway to fully learn the business

Leadership Development Responsibilities:

• Learn and excel in all restaurant operations
• Learn to lead shifts and manage high sales operations
• Develop and lead other shift leaders
• Keep up-to-date with new products rolled out by Chick-fil-A
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned
• Complete FTS training rotations (Opportunity to travel to help grand open restaurants)
• Follow and grow from individual personal improvement plans

Qualifications and Requirements:

• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Hungry to grow
• Seeks feedback
• Ambitious

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.