Shift Lead Full Time

Shift Leader

We're looking for a Shift Leader to join our team! As our Shift Leader, you will assist the management team by providing peer leadership to accomplish club goals, develop a high performing staff, and ensure a financially successful club.

Essential Duties and Responsibilities

Responsibilities will include:

• Staff Leadership: Providing support to Club Manager through peer leadership.
• Set a high standard for a warm and welcoming atmosphere for all members, prospective members, guests and employees, by training and coaching staff to follow superior customer service guidelines.
• Assist in managing projects and deadlines, ensuring the club is kept clean and orderly.
• Assisting in resolving or escalating employee issues or concerns in a professional manner.
• Providing backup support for employees who are absent.
• On call for additional shifts sometimes required.
• Cleanliness and Maintenance of the Club: Keeping the front desk area and lobby clean and orderly.
• Walking through the club every 30 minutes to ensure that it is clean. This includes refilling paper towel dispensers, mopping up spills under equipment, taking out the trash, cleaning mirrors, and re-wracking barbells, dumbbells and weight plates.
• Regularly cleaning all exercise equipment and tanning beds.
• Ensuring restrooms are clean, stocked and clutter free by following routine cleaning schedule.
• Front Desk Activities: Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system as they arrive.
• Assisting with new member sign-up.
• Communicating updates and events to members and guests.
• Taking prospective members on tours.
• Assisting members with scheduling and logging use of amenities like tanning booths and hydro massage.
• Responding to member questions and concerns in a timely and professional manner and elevating to Club Manager as needed.
• Conducting beverage or merchandise purchases on the point of sale system.
• Oversee Updates to Members Accounts: New Membership Cards, Change of address, EFT changes, Questions regarding billing or payment.
• Miscellaneous projects may include: Ordering club supplies using specific budget based on club requirements, Tracking Key Performance Indicators like guest counts, cancels, info calls (weekly, monthly, annually).

Qualifications/Skills

• 6-12 months of Customer Service experience is preferred, preferably in the fitness industry. • High school diploma/GED equivalent required. • Must be 18 years of age or older. • Basic computer proficiency with an eye for accuracy. • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. • Strong listener with the ability to empathize and problem solve. • Able to demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift.

Join The Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

To find your perfect fit, search for a club opportunity near you.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.