Principal Agentic AI Solutions Architect
Genesys
- # Principal Agentic AI Solutions ArchitectApplylocations: Texas, USA: United Statestime type: Full timeposted on: Posted Todayjob requisition id: JR110820Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.**About this Role**This role is to support a newly launched Agentic AI Orchestration program. It blends deep technical execution with customer-facing leadership and outcome ownershipAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambitions and successful AI transformation through empathy, collaboration, and innovation.You will partner directly with strategic customers across the North America region to design, prototype, and continuously optimize Genesys AI solutions that drive measurable improvements in customer experience and business performance.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation.**What You’ll Do****Discovery and Strategy Alignment*** Embed directly with customer technical and business teams to solve high-impact, complex problems using Genesys Cloud and AI capabilities* Lead discovery, requirements analysis, technical design, integration, deployment, and optimization across channels, AI, data, and automation* Assess value, effort, and feasibility to prioritize initiatives with the highest business impact and drive accelerated AI Delivery and adoption.* Deliver Continues value engineering to Genesys customers**Design and Architecture*** Translate customer KPIs into actionable AI use cases and solution opportunities.* Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration.* Lead process-redesign workshops to create seamless, channel-agnostic CX.* Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable).**Prototype and Implementation*** Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI product suites with a clear path to production scalability and sustained adoption.* Advise on Integrating Genesys AI components with customer CRM, ERP, and third-party systems.* Provide technical leadership across the extended delivery ecosystem by engaging targeted SMEs from Innovation teams, Solution Consulting, Professional Services, Product, and Support when required.**Optimization and Continuous Improvement*** Own post–go-live iteration, tuning, and expansion of AI solutions to ensure sustained value realization* Evaluate solution performance against KPIs and refine designs based on data-driven insights.* Collaborate with Customer Success and Professional Services teams to transition production-ready assets and roadmaps.* Document best practices and reusable accelerators to optimize and strengthen future deployments.* Drive AI adoption and expansion through proactive innovation rather than reactive delivery**Governance, Ethics, and Enablement*** Champion responsible AI design principles and apply guardrails to ensure safe, ethical, and unbiased outcomes.* Adhere to Genesys ethical standards and compliance frameworks.* Act as trusted advisor and mentor customers to build long-term AI maturity and self-sufficiency.**What We’re Looking For*** Degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery.* At least eight (8) years of industry experience in consulting and implementing or supporting CX, CRM, or AI orchestration platforms.* Demonstrated experience working with APIs, data pipelines, and modern cloud environments (Genesys, AWS, Azure, GCP).* Ability to operate independently and effectively in fast-paced, ambiguous customer environments**Desired Technical Skills*** CX orchestration and workflow design across multiple platforms, including LLM or LAM-powered conversational and agent-assist experiences* Proven experience deploying AI, automation, or data-driven solutions in enterprise environments* Strong hands-on experience with cloud platforms, Data and integration expertise (REST APIs, event-driven architecture, JSON, and LLM service integration).* Experience with contact center platforms, conversational AI, NLP, or CX analytics* Familiarity with data governance and security compliance.* Knowledge of customer journey mapping and omnichannel CX processes.**Business and Soft Skills*** Strong analytical and critical thinking skills with the ability to bridge technical and business domains.* Excellent communication and stakeholder engagement skills including executive level interactions.* Proven ability to influence and guide customers through complex AI adoption and transformation initiatives.* Ability to operate independently in ambiguous, fast-moving customer environments* Familiarity with change management and large-scale enterprise adoption* Familiarity with industry verticals such as Insurance, Healthcare, Finance, Retail, or Public Sector is a plus.**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $134,300.00 - $236,100.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatmentsClick here to view a summary overview of our Benefits.
- J-18808-Ljbffr Genesys
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Principal Agentic AI Solutions Architect in Wisconsin vacancy
$134.3k - $236.1k
Genesys seeks a Principal Agentic AI Solutions Architect in Wisconsin to drive customer experience transformation. This role blends technical execution with customer leadership, enabling clients to implement Genesys AI solutions effectively. You will assess requirements...SuggestedRemote job£20 per hour
...Key Responsibilities Solution Leadership & Strategy • Lead solution design and strategy... ...• Lead and mentor other Solution Architects to advance in both their capabilities and... ...understanding of modern cloud platforms, including AI and data solutions. • Proven experience...PrincipalSeasonal workLocal areaFlexible hoursMAXIMUS
Milwaukee, WI4 days ago$204.11k - $285.7k
...thinking organization, apply now. We are currently seeking a AI Solution Architect (Insurance) - Agentic AI & Azure to join our team in Remote, Texas (US-TX),... ...or enterprise technology roles (e.g., architect, principal engineer, platform lead). 3+ years delivering...SuggestedWork at officeRemote workFlexible hours- ...complete cloud analytics and data platform for AI. By delivering harmonized data, trusted... ...the design and development of AI-native agentic workflows that enhance engineering... ...not just integrating automation tools, but architecting AI-driven systems that reason, analyze, and...PrincipalPermanent employmentFlexible hours
- ...development of fully integrated technology solutions Architectural experience in complex... ...in Securing and Accelerating the World's AI Transformation Rubrik (RBRK), the Security... ...at scale by monitoring and auditing agentic actions, enforcing real-time guardrails,...SuggestedLocal areaImmediate start
Rubrik
Madison, WI5 days ago $124k - $280k
...client needs, implement software solutions, and provide training and... ...and deliver enterprise-grade AI solutions for insurance clients... ...to work at the forefront of agentic AI and cloud architecture,... ...preferred: GCP Professional Cloud Architect, AWS Solutions Architect,...Full timeH1bPwC
Milwaukee, WI9 days ago$124k - $280k
...developing cutting-edge software solutions and driving product... ...Architecture practice, we're the architects of that future. We help the world... ...-driven architectures to AI-infused data pipelines and intelligent... ...evaluating and architecting agentic AI solutions within...Full timeH1bShift workPwC
Milwaukee, WI3 days ago$99k - $232k
...developing cutting-edge software solutions and driving product... ...Architecture practice, we're the architects of that future. We help the world... ...-driven architectures to AI-infused data pipelines and intelligent... .... Evaluate and integrate agentic AI solutions into development...Full timeH1bShift workPwC
Milwaukee, WI3 days ago- Lead Solutions Architect page is loaded## Lead Solutions Architectlocations: United States - Texas... ...112980-JOBSprinklr is the definitive, AI-native platform for Unified Customer Experience... ...automation solutions, including agentic AI, Self Service and AI-powered technologies...Local areaRemote workWorldwide
- A leading technology company is seeking a Solutions Architect to serve as a trusted advisor for customers within the Public Sector. This role involves understanding customer needs, providing technical guidance, and fostering strong relationships to drive adoption of the...
Elasticsearch B.V.
Cedar Grove, WI4 days ago - ...AI/ML Principal Engineer – Banking (Commercial & BPaaS - BOTS) Are you curious, motivated, and forward-thinking? At FIS you'll have... ...and commercial leader to define, scale, and monetize agentic AI solutions/services for the banking industry across banking deposit/loans...Principal
Fisglobal
Milwaukee, WI1 day ago $2,000 per month
...Elastic, the Search AI Company, enables everyone to find the answers they need in real... ...— Elastic’s complete, cloud-based solutions for search, security, and observability help... ...growth of our company? As a Solutions Architect at Elastic you will serve as a technical...Local areaFlexible hoursElasticsearch B.V.
Cedar Grove, WI4 days ago$150k - $200k
...to be a $16 billion global provider of IT solutions and services. Over 17,000... ...yours. Job Summary The Sr. Solutions Architect - SDDC will assist SHI's customers in the... ...VCF (Aria) Automation VMware Private AI Foundation Automation and IaC technologies...Work experience placementRemote workWorldwideHome officeFlexible hoursSHI GmbH
Madison, WI3 days ago- A global technology leader is seeking a Senior Solution Architect to oversee the evolution of a critical CPQ component, lead architectural decisions... ...a strong foundation in cloud technologies, and a passion for AI-driven innovation. This role offers a competitive salary and...
$224k - $356.5k
NVIDIA is seeking a Solutions Architect Manager to lead a team in designing and deploying AI hardware and software technologies. The role involves managing GPU and software solution architects, guiding technical discussions, and collaborating with product teams. Candidates...Remote job- A leading tech company is seeking a Senior Big Data Solutions Architect to engage with clients on their big data challenges using the Databricks... ...platform. The role involves providing data engineering and AI application support, ensuring customers realize their data's...
$132.23k - $176.31k
...Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world.By connecting... .... Join us in building the future.The RoleThe Senior Lead Solution Architect role will work in partnership with the Business Units, leading...Temporary workWork from homeLumen Inc
Madison, WI3 days ago$215k
...A Day in the Life: We're looking for a Principal Solution Architect - Global Counter & Rental Systems with deep expertise in defining cloud-based, distributed, transaction-heavy architectures that support global, multi-brand, multi-country, and franchise rental operations...PrincipalWork experience placementWorldwideThe Hertz Corporation
Madison, WI1 day ago- ...Job Description Job Description Lead Solutions Architect Location: Hybrid (Madison, WI preferred; open to remote candidates) Department... ...environment. Have used modern technical tools, including AI, to efficiently specify and evolve insurance systems while...Full timeRemote work
Understory, Inc.
Madison, WI20 days ago $105.3k - $150.15k
...Position: Technical Solutions Architect Job Description: Arrow is seeking a Technical Solutions Architect with understanding of modern... ...network solutions common in the market (MX, SRX, QFX, Mist AI, Junos, EOS, AOS), TCP/IP, L2-L3 networking, network design,...Hourly payFull timeTemporary workWork experience placementWork at officeLocal areaRemote workArrow Electronics
Brookfield, WI6 days ago- ...Partner agencies, is on the lookout for a passionate and driven Solutions Architect to enhance our talented agency team. We are seeking a... ...believe modern, high-performing work includes thoughtful use of AI. We are continuously evolving how we work by embracing tools...Temporary workWork experience placement
Instrumental Group
Madison, WI1 day ago $77k - $202k
...Specialty/Competency: Data, Analytics & AI Industry/Sector: Technology Time Type... ...the chance to collaborate with senior architects and technical teams to deliver scalable,... ...Analyze complex issues and develop strategic solutions - Mentor and guide junior associates in...Full timeH1bPwC
Milwaukee, WI2 days ago$151.6k - $180.4k
...Position: Pre-Sales Solutions Architect - IBM Job Description: Arrow is seeking a highly skilled and motivated IBM Hybrid Cloud and... ...effectively positioning Arrow Electronics as a channel leader ON AI-Related topics. Collaborate with cross-functional teams to...Hourly payFull timeTemporary workWork experience placementWork at officeLocal areaRemote workArrow ECS
Brookfield, WI12 days ago$150k - $175k
...to be a $16 billion global provider of IT solutions and services. Over 17,000... .... Job Summary The FinOps Solutions Architect is a quota-carrying expert who owns customer... ...enterprise customers solve complex cloud, AI, SaaS, and business challenges-turning financial...Work experience placementWorldwideFlexible hoursSHI GmbH
Madison, WI5 days ago- ...'s achievable. Recognized as a Microsoft Solutions Partner, a ServiceNow Elite Partner, and... ...For We're excited to add a Solutions Architect to our sales team. In this position, you... ...We may use artificial intelligence (AI) tools to support parts of the hiring process...Live outLocal areaFlexible hours
Concurrency
Brookfield, WI3 days ago - ...Job Information *: * PeopleSoft Job Code/ Title: IWMS Solution Architect (RA0049) Global Level: GL-9 Job Family/Function: Real... ...need for visa sponsorship now or in the future. Applicant AI Use Disclosure We value human interaction to understand...Hourly payVisa sponsorshipFlexible hours
CBRE
Madison, WI2 days ago - ...Translate our needs into architecture solutions through the design, creation, deployment... ...Configuration platform. As the Solution Architect for our Configuration Application, you will... ...of software development, cloud computing (AI, AWS, Azure, GCP), networking, and security...Work experience placementWork at officeVisa sponsorshipWork visaFlexible hours
Rockwell Automation
Milwaukee, WI3 days ago $73.8k - $218.8k
.... We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized... ...ever to help customers modernize their IT for the AI era. You Are: An Enterprise Solution Architect with deep expertise in IBM iSeries (AS/400) systems...Work experience placementLive inWork at officeLocal areaFlexible hoursAccenture
Milwaukee, WI3 days ago$184k - $287.5k
## Senior Solutions Architect, AI InfrastructureApplylocations: US, TX, Austin: US, OR, Hillsboro: US, WA, Redmond: US, CA, Santa Claratime type: Full timeposted on: Posted Yesterdayjob requisition id: JR2017884NVIDIA is looking for an experienced infrastructure Solutions...- Ernst & Young Oman is seeking a hands-on Solution Architect to design and build AI-enabled applications. The ideal candidate will have over 8 years of experience in solution architecture and a strong background in software engineering. Responsibilities include designing...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal Agentic AI Solutions Architect. Be the first to apply!
Related searches
- solutions architect Wisconsin
- entry level aws solution architect Wisconsin
- senior solutions architect Wisconsin
- contact center solution architect Wisconsin
- business solutions architect Wisconsin
- senior cloud solutions architect Wisconsin
- anaplan senior solutions architect Wisconsin
- aws solution architect Wisconsin
- solution designer Wisconsin
- senior solution manager Wisconsin