Investigation Specialist

Investigation Specialist II PT, Flex I&O Job ID: 3181329 | Amazon.com Services LLC We are seeking a detail‑oriented Investigation Specialist II to join the Flex I & O team. In this role, you will lead comprehensive investigations into incidents involving our Flex Delivery Partners (DPs). The ideal candidate is an exceptional communicator and creative problem‑solver with a passion for uncovering the truth. You will conduct meticulous investigations, analyze complex data, and collaborate with cross‑functional teams to ensure fair and accurate outcomes. Your expertise will be instrumental in maintaining the integrity of our investigations. If you thrive in a fast‑paced environment and are committed to upholding the highest standards of fairness and professionalism, we want you on our team. This role is open to all hubs in the United States. Key Responsibilities Investigate incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings. Provide well‑informed business decisions based on investigative outcomes. Take ownership of functional issues, offering high‑quality solutions and championing proactive improvements. Exhibit excellent individual problem‑solving and analytical skills to review and investigate cases. Demonstrate technical competence and self‑motivation, thriving in a fast‑paced team environment with minimal supervision. Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations. Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high‑quality and performance metrics. Basic Qualifications Fluent in English and Portuguese (verbal and written) without a translator. 18 months+ of investigations experience. Preferred Qualifications Experience handling escalations and the ability to thrive in an ambiguous environment. Excellent written and verbal communication skills. Compensation and Benefits USA, AZ, Tempe – 18.00 – 31.00 USD hourly. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr