Usher On Call - MGM Springfield

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Usher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.00 per hour THE DAY-TO-DAY: Review tickets to ensure correct event information Greet guests with eye contact, a smile and a friendly, welcoming greeting Advise supervisor and/or management of all unusual customer concerns Maintain awareness of crowd situations Maintain a working relationship with all departments, staff and vendors associated with the venue Provide any post event feedback to supervisor and/or management upon request Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events THE IDEAL CANDIDATE: Maintain a friendly, polite demeanor, effective listening abilities with strong judgment skills Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts PERKS & BENEFITS: Free meals in our employee dining room. Free parking on and off shift. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. FULL JOB DESCRIPTION: Pay Rate The rate for this role is: $15.00 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at View email address on click.appcast.io We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.