Massage Therapist

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

Overview

The Massage Therapist is a key ambassador of the spa experience, delivering exceptional, customized massages and body treatments while embodying the highest standards of professionalism, service, and guest care. This role supports the spa’s vision of providing a serene, results-driven, and personalized wellness journey for every guest.

Compensation: $50 to $70 per hour ($20/hour + treatment and retail commission)

Responsibilities

• Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
• Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results.
• Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction.
• Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits.
• Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property.
• Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas.
• Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment.
• Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures.
• Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.
• Support colleagues when needed, fostering a positive, professional, and respectful team environment.
• Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance.
• Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue.
• Maintain comprehensive knowledge of skincare, body care, and aromatherapy products used in treatments.

Qualifications

• Valid California or San Francisco massage therapy license and compliance with all regulatory requirements.
• Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred.
• Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and the ability to read guest cues.
• Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.