Maintenance Technician

The Maintenance Technician is a hands-on technical role responsible for the installation, maintenance, repair, and troubleshooting of all hardware used in license plate and vehicle registration production, inspection, and fulfillment operations. This includes license plate and registration printers, blanking lines, mail insert equipment, and related production machinery across multiple state facilities. In this role, you will serve as the primary technical resource for production hardware, diagnosing and resolving mechanical, electrical, and network-related issues to minimize downtime and keep fulfillment operations running. You will also serve as a second-level escalation point for the Customer Care Department, providing direct customer-facing technical support when issues exceed standard support capacity. Success in this role requires strong mechanical aptitude, hands-on troubleshooting experience, and the ability to work independently in varied environments — including manufacturing facilities and correctional institutions. While there is meaningful desk time for documentation, reporting, and remote support during periods when equipment is not requiring service, technicians should expect regular hands-on work with production equipment and periodic travel to customer sites with minimal notice. Duties and Responsibilities: Install, test, diagnose, repair, and maintain license plate and registration printers, blanking lines, mail insert equipment, and related production machinery across multiple state facilities Identify, troubleshoot, and resolve hardware-, software-, and network-related problems encountered directly by customers or escalated by the Customer Care Department Serve as the Second Level Escalation point for Customer Care, providing direct customer-facing technical support when issues exceed standard support capacity Minimize equipment downtime by proactively identifying potential failures and performing preventive maintenance Identify and implement cost-saving improvements to existing manufacturing and fulfillment techniques Assist Support teams and Business Analysts with new and existing projects Collaborate with the central fulfillment center as needed Create and maintain detailed documentation for maintenance procedures, installations, and troubleshooting steps Work as an effective member of a cross-functional support and project team Perform other duties as assigned Education and/or Experience: High school equivalency required; college education preferred Hands-on mechanical or electromechanical experience required; experience with industrial printing equipment, production machinery, or field service repair strongly preferred Experience reading and interpreting technical manuals, schematics, or wiring diagrams Basic understanding of networking concepts (IP addressing, VPN, connectivity troubleshooting) preferred Knowledge, Skills, and Abilities: General to advanced mechanical aptitude with the ability to diagnose and repair unfamiliar equipment Strong problem-solving skills with the ability to anticipate and work through technical obstacles independently Ability to create clear, accurate technical documentation including error reports, maintenance logs, and after-action summaries Proficient in Microsoft Office Suite, particularly Word and Excel Excellent written and verbal communication skills; ability to explain technical issues clearly to non-technical customers and staff Ability to work effectively with all levels of staff and in varying environments Self-motivated and organized, with the ability to manage multiple work items with minimal supervision Must be able to pass a security background check and drug screen Must be able to work occasional evenings and weekends with minimal notice Must be willing to travel for extended periods of time with minimal notice Must be comfortable working inside correctional facilities and interacting with inmates Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular use of a computer and other office equipment during desk-based work periods Hands-on equipment repair and maintenance, which may include: Extended time on a ladder Working on back or knees for extended periods Reaching, bending, and working in confined equipment spaces Occasional heavy lifting (70lbsor more) Frequent communication via telephone and in-person with customers and staff The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role includes both desk-based work and hands-on field work; the balance depends on active equipment service needs Office environment noise level is typically quiet to moderate Manufacturing and fulfillment facilities involve elevated noise levels from machinery; correctional facilities have additional environmental and security protocols Employee will be required to travel to customer sites across multiple states, potentially for extended periods with minimal notice With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age. #J-18808-Ljbffr Neumo