Service Advisor

Job Description

Job Description

Job description

Are you a sales professional that is also interested in cars? Do you like engaging directly with customers? Enjoy a sales career with absolutely no cold calling!!

Our company has been doing business and providing exceptional customer service for over 45 years!

Enjoy a salary and commission combination that can combine to be significantly higher than $50,000/ year while working an 8-5 schedule. The range of pay is based on 75% of sales coming from commission. There are no caps on earnings and commissions are paid out weekly. We are a growing and industry-leading organization with multiple immediate openings for experienced sales professionals. We are seeking candidates highly motivated and looking for a new challenge in a fast-paced sales environment. All training is provided by Ziebart.

Descriptive Summary

A Service Advisor is responsible for speaking with clients and potential customers to help them learn about our products and services. Their duties include meeting with clients, explaining how the company’s products or services function, and providing training for the product or service to the customer.

Key Performance Indicators

Primary Job duties in this role:

• Check-in customers for service
• Provide customer service on available services
• Follow up on sales leads
• Offer product and service information to prospective customers.

Core Functions

List the core functions of the position:

· Performs check-in process for MTC and retail customers

· Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.

· Input products and services sold into our billing software.

· Take incoming calls from customers

· Book retail appointments for all inquiring customers

· Follow up with customer on vehicle status

· Call and follow up on sales leads given

· Conduct quality control inspection on customers' vehicles before picking up

· Give customer overview of services performed at pick up

· Maintain a professional work environment.

JOB Qualifications:

Above-average communication and interpersonal skills

• Excellent negotiation and persuasive skills for the purposes of closing deals
• Good networking skills and the ability to handle numerous client companies and customers
• Ability to work under pressure and devise sales strategies
• Ability to explain product features and benefits in a way that stands out over competing brands
• Passionate about selling and finding ways to satisfy customers’ needs
• Resilience and a willingness to deal with rejection
• Excellent organization and management capabilities, including being a team player

Winning Behaviors, Competencies, and Skills

Define behaviors and values:

Personality and communication (soft skills):

· Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products.

· Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.

Experience

Education: High school diploma

Work Experience:

5+ years of product and service sales experience.

Industry Knowledge:

Familiar with the automotive industry or ability to learn the industry.

Job Type: Full-time

Salary: $50,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Experience:

• Sales Experience: 3 years (Required)
• Customer Service: 5 years (Required)

Work Location: In person