Quality Assurance Associate
Virtual Vocations Inc
Evaluating contact center interactions and back-office transactions, the remote Associate Professional Quality will monitor compliance and accuracy while conducting reviews and audits to enhance member and provider experiences. Key responsibilities Evaluate voice and non-voice interactions to ensure adherence to quality standards and compliance Conduct quality reviews and audits, analyzing performance trends to identify improvement opportunities Collaborate with operational teams to communicate quality findings and support coaching initiatives Required qualifications Bachelor's degree or equivalent experience with at least two years in quality assurance or relevant expertise Knowledge of Medicaid Management Information Systems (MMIS) operations in various functional areas Experience with quality assurance principles and performance evaluation methodologies Proficiency in Microsoft Office Suite and familiarity with quality monitoring platforms like NICE CXone or Verint Strong analytical and organizational skills with the ability to collaborate across teams
Vacancy posted 3 days ago
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