Confidential: General Manager

Job Description

Job Description

An established and fast-growing organization is seeking a General Manager (GM) to oversee full operations of a multi-department retail dealership. This is a confidential opportunity to join a high-performing team in a leadership role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.

We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.

Key ResponsibilitiesOperations & Strategy

• Oversee daily dealership operations including Sales, Finance, Service, Warranty, and Customer Care

• Set and monitor performance goals, ensuring alignment with financial targets and customer satisfaction metrics

• Drive operational efficiency through effective processes, staffing, and resource management

Team Leadership & Development

• Recruit, train, and mentor department managers and staff across the dealership

• Foster a culture of accountability, engagement, and continuous improvement

• Support leadership development and succession planning

Customer Experience & Brand Management

• Ensure high standards of customer service and satisfaction across all touchpoints

• Resolve escalated customer concerns professionally and promptly

• Uphold brand standards and represent the organization with integrity and consistency

Financial Management

• Analyze and manage departmental financial performance, P&L, and budgets

• Approve and monitor expenditures, ensuring fiscal discipline

• Collaborate with executive leadership to improve revenue and manage costs

Marketing & Business Insights

• Partner with marketing teams to execute localized and digital advertising strategies

• Stay informed on market trends and competitive positioning

• Provide regular communication to team and leadership on store performance and opportunities
  

Preferred Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred

• Minimum 5 years of multi-department dealership management experience (GSM or GM level)

• RV industry experience strongly preferred

• Proven experience with P&L oversight, team leadership, and customer service excellence

• Familiarity with DMS (e.g., Motility, CDK) and CRM systems (e.g., VIN Solutions)

Core Competencies

• Leadership & Accountability – Sets clear expectations and inspires team performance

• Financial Acumen – Understands dealership financials and cost management

• Customer Focus – Handles escalations and ensures high customer satisfaction

• Team Development – Coaches and develops talent for long-term success

• Adaptability – Comfortable navigating change and improving systems

• Integrity – Models company values with professionalism and consistency

Physical Requirements

• Ability to stand and walk for extended periods

• Occasional lifting of 10–25 lbs

• Role includes both office and dealership floor environments

Compensation & Benefits

• Competitive base salary + performance incentives

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing leadership training and development

Why Apply?

This is a unique opportunity to step into a key leadership role within a thriving organization. If you’re looking for a career move with growth potential, a strong support structure, and a high-performance culture — this could be the right fit for you.