Director of Client Care and Growth

Company Description SYNERGY HomeCare is a rapidly growing national home care franchisor, with nearly 550 territories across 42 states. The organization focuses on helping individuals remain safely and comfortably at home through companion care, personal care, memory care, and specialized services for people living with disabilities or chronic health conditions, or recovering from illness or injury. SYNERGY HomeCare emphasizes compassionate, personalized support that not only meets immediate needs but also creates lasting positive impacts on quality of life, known as the “SYNERGY Effect.” Team members contribute to meaningful, client-centered care that helps people feel more, see more, and experience more in the familiarity of their own homes. Role Description The Director of Client Care and Growth is a full-time, on-site role based in Ellicott City, MD. This position oversees client care operations, including intake, assessments, care planning, and ongoing service quality, ensuring that clients receive consistent, high-quality support aligned with SYNERGY HomeCare standards. The role leads and mentors a client care team, collaborates with caregivers and office staff, and develops processes that promote client satisfaction and retention. The Director also drives business growth by building relationships with referral sources, participating in local outreach, and identifying opportunities to expand services and territories. Day-to-day responsibilities include monitoring key performance metrics, resolving escalated client concerns, optimizing workflows, and partnering with leadership on strategic initiatives that enhance both care delivery and revenue growth. Qualifications Client care leadership experience in home care, healthcare, or a related service environment, with a focus on service quality and client satisfaction. Demonstrated ability to manage and develop teams, including coaching, performance management, and staffing coordination. Experience in business development or growth-focused roles, such as building referral networks, community outreach, or partnership development. Strong operational and organizational skills, including process improvement, workflow optimization, and use of metrics to guide decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, families, caregivers, and internal stakeholders. Proficiency with common office and care management software; ability to learn and adapt to new systems and tools. Bachelor’s degree in business, healthcare administration, social services, or a related field, or equivalent combination of education and experience. Knowledge of home care industry regulations, best practices, and local market dynamics in Maryland is highly beneficial. Commitment to equitable, person-centered care and the ability to work inclusively with clients and team members from diverse backgrounds. #J-18808-Ljbffr Synergy HomeCare Franchising, LLC