Client Services

Client Services

TheraTree's purpose is to support the whole child: mind, body and spirit. Our therapeutic services treat:

• Minds by sprouting learning and strategies for life.
• Bodies by cultivating strong, agile muscles and motor skills.
• Spirits by planting the seeds of happiness and confidence to flourish.

TheraTree is a pediatric therapy practice in Western Kentucky who is committed to growing minds, bodies, and spirits through Occupational Therapy, Speech Therapy, Physical Therapy, Behavioral Therapy, and Mental Health Therapy. We're out to create thriving children who's voices are heard, bodies that move, they are independent experiencing a life they love, and are in turn an inspiration for what is possible in life.

Relocation assistance resources are available upon request.

General Job Duties & Responsibilities:

• Solves problems through investigation using data.
• Meets deadlines for programs, projects, and tasks.
• Maintains professional and technical knowledge.
• Attends meetings and presents on products, sub-products, statistics, and sub-statistics.
• Sets weekly, monthly, and annual targets to ensure annual goals are met.
• Responsible for maintaining expected statistics of post.

Receptionist Purpose: To receive communication from the public and ensure all parts of the check in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of.

• Responsible for a welcoming environment into the clinic
• Checks in clients to their appointments.
• Collects all payments at check in.
• Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc).
• Responsible for retail sales.
• Well-educated on hat and how their role affects the function of the company.
• Skilled and completing duties effectively and efficiently.

Patient Scheduling Purpose: Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment.

• Maintains documentation logs and statistic as related to post
• Schedules client appointments that are efficient and maximize all appointment opportunities.
• Responsible for patients arriving at their appointment on time and filling a cancelled appointments with a new appointment.
• Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this.
• Schedules travel for therapy providers.
• Responsible for clear communication between the clinic and clients.

Billing Accounts Purpose: Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization.

• Responsible for billing account invoices by ensuring all co-pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly.

What you'll love about us....

• Bonus Pay for more kids helped
• Stable Base pay
• We help you plan, track, and achieve bonuses
• Health Benefits
• Retirement Plans
• Paid Time Off
• Seven Paid Holidays
• Paid Continued Education
• 72% of our revenue is spent on payroll

We Grow Your Skill Set

• Paid Management Training
• Mentorships Available
• Educational Data based
• Great team that works together
• Company culture that values empowerment, responsibility, leadership and integrity.
• 5% of our revenue is spent on education

Opportunities To Shine

• Promotion & Director Opportunities
• Leadership Bonuses reward your investment in others
• Opportunities to mentor and educate others and be rewarded
• Give back with us through community engagement

Live Your Purpose

• Be a remarkable contribution to a child's life.
• Support the whole child with our complimentary multidisciplinary team approach.
• Celebrate patient success such that they are an inspiration for others!
• Be rewarded for your patient's success in a variety of ways!
• Our Management team cares and supports you to help your team.
• Live a life you love knowing you were the difference.

Staff Share Success...

• "I Love our bonus program! It gives a ton of motivation to staff!" - Arrielle, RBT
• "I love growing minds, bodies, and spirits at TheraTree Pediatric Services! What a wonderful and inspiring job! I love being able to see kids have fun while meeting goals to build many different developmental skills they need for everyday life. I have seen many successes with many different children even in my short time of being at Theratree Pediatrics. Whether it be attending to a given task for 10 minutes or transitioning without caregiver for the first timeWe love to see such BIG successes that might seem so small to others. Even SMALL STEPS MAKE FOR GREAT ACCOMPLISHMENTS AND MILESTONES! I love to see children and their families leaving therapy happy and knowing they have accomplished something great! They always say find a job that you enjoy, and you will never have to work a day in your life. That is exactly what I have found in working for this company and with the many children here! I love my job and the rewarding nature of helping grow minds, bodies and spirits!" - Ms. Faith, MS, OTR/L
• "There is a sweet client that has been working on feeding at our clinic. Today we completed a telehealth session during breakfast time. He had picked out all his food for his plate and was ready when he joined. He picked out peaches, blueberries, banana, pancakes, and eggs. He took at least 4 bites of everything! Mom even shared that he ate a whole hamburger yesterday. This is so big and we are excited that he is taking steps toward being able to eat food with his family and friends." - Kaitlin, MS, OTR/L
• "My son started at TheraTree almost 2 years ago. At the time he was missing milestones and I could tell he had some sensory issues. TheraTree has helped Andy in so many ways. He has overcome challenges in his everyday life and has overcome some sensory issues. Cole has helped him at first to brush his teeth correctly and overcome sensory issues such as hair cutting, using a toothbrush and food textures. Cole has also been helping my son with being able to stay on task and stay focused when he is overstimulated. Cole has taught Andy to take turns and to be able to share with others. Since Andy has been going to TheraTree he is more focused, and is right on track. Andy has developed new motor skills and social skills. Andy has become a brighter kid. Thank you TheraTree and Cole for all you do for us!" Andy's Mom

My UNIQUE ROLE: I have a radical idea about my role in healthcare. The children in our community cannot be fixed. Because to be fixed, you must be broken. our kids and our families are not broken. They may be facing challenges; challenges that are real valid and affecting their life. I see that. It IS my role to give children and families access to living happy, healthy, and well balanced lived. This access is created through developing the skills and giving the tools for living life. It's an access for their VOICE to be heard, their BODY to move, and to become INDEPENDENT. The children and families who walk through my doors are not broken, they are perfectly imperfect humans and I believe this to our core. It is my mission to create a community aligned in this vision; to give children and families access to happy, healthy and well-balanced lives through removing barriers. Together, we grow minds, bodies, and spirits. - Jessica Hatfield, Owner/CEO

Requirements

Education

High School Diploma/GED

Experience

TheraTree Pediatric Therapy Services