Front Desk Staff

Position Responsibilities

Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.

Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.

Repeats key information when writing down messages to ensure accuracy.

Accurately enters patient demographics information and insurance data in the computer as documented.

Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.

Checks to ensure that patients fill out applicable forms completely and correctly.

Informs secretary or Office Coordinator when supply level is approaching reorder point.

Copies patient records if requested by insurance company or other physician's office.

Distributes mail accurately and on a timely basis.

Efficiently schedules appointments, recording them as documented and following practice policy.

Responsible for completing daily receipts and journals and deposits to cashiers.

Responsible for petty cash.

Qualifications

License/Registration/Certification: Not applicable

Education: High School

Experience: Experience in a Healthcare setting preferred but not required

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!