Audiovisual Technician

Position Overview We are seeking a Computer Support Administrator / Audio Visual Technician to support a Department of Defense organization located at the Pentagon. This position is responsible for maintaining, troubleshooting, repairing, and supporting desktop systems, AV/VTC equipment, network connectivity, and related IT infrastructure in a secure enterprise environment. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and experience supporting both IT and audio visual systems in classified environments. Responsibilities Troubleshoot and resolve hardware, software, network, VTC, and infrastructure issues Maintain and support desktops, laptops, VDI environments, servers, printers, and AV systems Support and maintain Video Teleconferencing (VTC) systems and conferencing technologies Configure, maintain, and troubleshoot Cisco and AV infrastructure Provide in-person, phone, and remote technical support to end users Apply security patches and operating system upgrades to maintain system integrity and compliance Maintain system configurations and technical documentation Support mobile device provisioning and maintenance for NIPR/SIPR environments Assist with infrastructure projects and technology deployments Mentor or assist junior technical staff as needed Ensure all systems comply with Department of Defense security standards and requirements Required Qualifications Active adjudicated Top Secret/SCI Clearance (no waiver) Microsoft Certified Solutions Associate (MCSA): Windows 10 / Office 365 DoD 8570 IAT Level II Certification (Security+ or equivalent/higher) Ability to lift at least 50 pounds Strong troubleshooting and customer support skills Self-motivated with the ability to work independently Required Technical Experience Cisco Unified Communications Manager (CUCM) Cisco TMS, switches, routers, meeting management, and meeting server Video Teleconferencing (VTC) systems and networking Extron switchers and extenders Crestron NVX and AMX AV systems Unimax UC Management Software Desired Qualifications ITIL v3 Foundation Certification Experience with automation using Microsoft PowerShell, VBScript, or batch files Understanding of Department of Defense military standards Strong networking knowledge and communication systems integration experience Experience using packet capture and troubleshooting tools such as Wireshark Project management experience ClearOne Certification Biamp Certification CTS Certification Experience loading and pulling code for Crestron and AMX systems #J-18808-Ljbffr