Store Manager

Job Description

Job Description

We are searching for a Store Manager for our footwear client to create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a brand ambassador, you enthusiastically bring the mission and values to life for their customers, employees, and community.

What you’ll do:

Team Leadership (35%)

• Proactively recruit, hire, onboard and develop a strong store team
• Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins
• Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and product knowledge
• Lead the Division of Responsibility (DOR) program with your leadership team
• Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience
• Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team
• Create a positive and motivating team culture by actively identifying and acting on engagement opportunities

Customer Experience (50%)

• Lead and model the brand experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards
• Build customer loyalty through effective clienteling, working together with the team to strengthen long term relationships
• Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story
• Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching
• Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales
• Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience

Operational Excellence (15%)

• Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals
• Manage payroll, staffing, scheduling, and store expenses to meet business goals
• Oversee inventory processes including receiving, processing, damages, and stock accuracy
• Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance
• Use all company platforms and resources effectively for clear team communication and excellent operational execution

You are:

• Guided by strong values and committed to fostering a welcoming, service driven environment:
  • Embrace Possibility. Dream BIG, really big
  • Obsess Over Innovation: Never accept the status quo
  • Make the Planet Proud. Make the right choice, not the easy one
  • Collaboration is Key. Laser focused on driving results

You have:

• 3 - 5 years of progressive retail leadership experience, ideally in a service focused environment
• A proven track record of achieving sales targets and driving business growth
• Good judgment on key work and core issues
• Ability to think critically and exhibit problem-solving skills
• Strong skills in coaching, talent development, and building engaged, high-performing teams
• Operational expertise, including scheduling, payroll, and inventory management
• The ability to stand/walk an entire shift
• The ability to lift, push carry or otherwise move up to 25 lbs
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
• Ability to uphold the brand experience by following their dress code.
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Our benefits:

• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family
• Supplemental mental health benefits
• Monthly wellness reimbursement
• Employee Discount Program!

Pay Range

• $31.00 - $35.00 per hour