Spa Supervisor

Spa Supervisor

Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functions include employee observations, training, and maintaining the Spa SOPs.

How You Will Create the Extraordinary

• Employee relations, training, staff productivity, standards, and guest satisfaction issues.
• Display a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters.
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Interview prospective employees' initial interview and make hiring recommendations to Spa Manager or Assistant Director.
• Audit time and attendance.
• Order approved staff inventory in Oracle and Stratton Warren.
• Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
• Create schedules for specific assigned teams with appropriate staffing levels according to business volumes, i.e. special events, holidays, weekends, groups, etc.
• Required to have an operational knowledge of spa software, Microsoft applications, and email.
• Act as a resource between employees and Spa Manager to resolve work related conflicts. Review and advise on the appropriate resolution to problems, ensuring policy and procedures are consistently followed.
• Use constructive feedback, motivation and short and long-term intervention to address problems that affect job performance.
• Assist in maintaining appropriate parts of linens and backbar products.
• Identify and recommend solutions when the department faces survey performance negative shifts.
• Inform appropriate management of situations that may require further attention. This includes but is not limited to safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests. Follow up to ensure resolution is achieved.
• Maintain an attitude and philosophy consistent with the Caesars Entertainment mission, vision and values.
• Work in a fast-paced environment while maintaining a calm appearance.
• Perform all other projects and responsibilities as required.
• Comfortable around guests in a state of undress.
• Additional duties as assigned.
• Wage: $19.00 per hour

What You Will Need

Previous Spa experience Recommended (1-2 year minimum)

Must be able to read, write and interpret inventory, purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.

High school diploma or equivalent

Excellent, reading writing and oral proficiency in the English language

An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility
• Ability to occasionally lift up to 30 pounds
• Ability to grasp, use repetitive hand motion, finger dexterity, bend and reach
• Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
• Ability to frequently sit; occasionally stand and walk
• Ability to occasionally push/pull
• Ability to occasionally use a step stool
• Ability to climb stairs
• Ability to use equipment and machines relating to the spa
• Ability to occasionally tolerate extreme temperatures

Job Info

• Job Identification 89638
• Job Category Retail
• Job Schedule Full time
• Locations Caesars Virginia (On-site)