Residential Security Agent

Residential Security Agent

Prioritizing candidates local to San Francisco, CA. Travel-in opportunity – can live anywhere in the United States, team house to stay in during work week

Full time, with full benefits

Minimum annual compensation: $110,000

Non-exempt

Rotating 7 days on/7 days off schedule

The Residential Security Team (RST) Agent provides critical support to a protective security detail in San Francisco, CA. This role operates in a dynamic, multi-faceted, and fast-paced environment. Ideal candidates are team-oriented, ambitious, and adaptable, capable of maintaining professionalism in a high-tempo setting. A high level of concierge service is required, with frequent client-facing responsibilities, so comfort interacting with influential and high-profile individuals is essential. The pace of this RST team may be faster than previous roles or organizations, and candidates should be prepared for a demanding, energetic work environment.

Duties include, but are not limited to:

• Ensure the overall safety and security of designated principals and their properties.
• Maintain a knowledge of baseline principal, property and neighborhood activities
• Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks
• Monitor traditional and social media for potential threats
• Controlling access to properties and maintenance of security logs for guests, service personnel, and vendors.
• Screen and track mail and deliveries
• Monitor the following:
• Weather and natural disasters
• Traffic
• Public safety incidents and trends
• Neighborhood watch programs
• Local and national current events
• Coordinate with site staff to accomplish common tasks
• Complete daily household tasks and maintenance as requested by principals
• Ensures 24/7 operational readiness through stocking supplies and equipment upkeep
• Operate within parameters established by standard operating procedures and applicable laws
• Coordinate with and support executive protection element of the team
• Opportunities for driving and special off-site assignments/details.
• Demonstrate proficiency in use and proper maintenance for all equipment (i.e., vehicles, medical supplies, communications devices, etc.)
• Potential local travel approximately 5% -10% of the time to other RST sites or principal destinations.
• Must be flexible and open to working overtime shifts whether they are night or day shift, coming in early and staying late if needed.
• Must possess the ability to multitask in a very fast-paced environment.
• Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time.
• Must be a proactive problem solver with the capability to work independently and as part of a team.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Must be dog friendly.
• Must keep a professional appearance, have good personal hygiene
• Must be responsive via phone call, text and email as needed to support the team.
• Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors

Position Qualifications, Certificates and Licenses:

• 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions
• Physically fit to facilitate emergency responses
• Valid Driver's License with clean driving record
• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification
• California BSIS Guard Card
• California BSIS Exposed Firearm Permit with 9mm endorsement
• *All certifications must be current. Employees are responsible for keeping all certifications/licenses active

Physical Requirements:

Ability to:

• Swiftly patrol large properties and quickly access all areas of an assignment.
• Stand and walk for prolonged periods, including continuous standing for 4–5 or more hours without a break when operationally required.
• Sit for prolonged periods, including 5 or more hours while monitoring surveillance systems or performing security operations.
• Run, sprint, or traverse long distances during emergency response situations.
• Perform sustained physical activity immediately following a maximum-effort emergency response.
• Respond effectively to physical attacks, emergencies, medical incidents, natural disasters, evacuations, and other critical incidents.
• Move, crawl, climb, and maneuver through structured and unstructured environments, including confined or unpredictable spaces.
• Bend, twist, stoop, kneel, crouch, and crawl as required to perform essential job functions.
• Lift and carry equipment or other objects weighing at least 50 pounds.
• Safely wear, carry, and operate required duty gear and equipment throughout an assigned shift.
• Physically control, capture, restrain, detain, lift, or drag individuals weighing 200 pounds or more when required.
• Perform assigned duties safely and effectively in diverse environmental conditions, including extreme heat, cold, high humidity, inclement weather, and aquatic or coastal environments.

Required Skills and Experience:

• Excels working in a team environment
• Exceptional emotional intelligence
• Strong customer service skills
• Strong situational awareness and attention to detail
• Ability to multitask and prioritize tasks frequently and for long durations
• High proficiency with firearms
• Excellent critical thinking and sound judgement
• Friendly, approachable and professional demeanor
• High moral and ethical character

Preferred Education and Experience:

• Bachelor's degree
• Bilingual (Spanish, American Sign Language, etc.)
• Prior residential and/or fixed site security experience serving a single primary client at their home
• Proficient in the use of social media collection tools in support of protective intelligence
• Training in defensive tactics, counter surveillance/surveillance detection, covert protection and basic medical support experience.
• Prior training course(s) in residential security or executive protection
• Prior attendance of a recognized EP school (i.e., ESI, EPI, Oatman, PFC, ITG4, TFTT)
• Advanced emergency medical certification – Active First Responder, EMT or paramedic
• Customer service experience
• Experience working with children
• Regularly active in outdoor activities such as mountain biking, hiking, ocean sports, etc.
• Valid California or H.R.218 carry concealed weapons permit

Detail Structure: Full-time position on a 24/7 detail working the following:

• Average of 15 12+ hour rotating shifts per month
• Day and night shifts
• Rotating 7 days on/7 days off schedule
• Weekends
• Holidays
• Overtime/additional shifts as needed
• Domestic/local travel (if desired by the principal/s)
• Quarterly sustainment training - firearms, defensive tactics, medical, driving

Salary and Benefits:

• Base pay rate of $36.75 per hour
• Minimum compensation of $110,000 per year
• Pay structure per shift includes built-in overtime and double-time in accordance with California and federal laws
• Paid sick leave
• Paid time off (PTO) accrual
• Holiday pay for select holidays you work (6)
• Company 401(k)