Technical Sales Representative

Job Description

Do you have B2B sales or customer-facing experience? Do you have textile, color, Brand or retail experience? Do you have a working knowledge of color science and color communication in the Brand and Retail environment?

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Color Solutions International (CSI), a division of DyStar, is seeking a Sales Representative to support CSI sales goals through direct customer sales, new-business development, and growth of assigned accounts. Develop customer relationships, identify needs, introduce CSI products and services, and provide account support within established sales and pricing guidelines.

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About Us:

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Color Solutions International (CSI), a division of DyStar, is a global leader in color standards and color communication solutions for retailers, brands, and designers. Since 1999, CSI has partnered with design and color management teams to support the entire color workflow — from initial inspiration and selection through final product delivery — ensuring precise, consistent, and reliable color execution across the supply chain.

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CSI provides a comprehensive suite of products and services, including both physical and digital Color Standards that can be custom color-matched or selected from our ColorWall or Color Library. We offer custom-made Design Tools — available in over 150 formats — to support internal color communication and collaboration. Our advanced web-based tools, Palette Builder and ColorFlow®, manage color selection, palette creation, and color approval workflows for many of the world’s leading brands and retailers. Through DyStar’s global technical support network in major production countries, we help brands reduce lead times, improve accuracy, and uphold color quality from design to production.

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With global distribution, traceability solutions, advanced color management tools, and a commitment to environmentally responsible practices, CSI empowers designers, color managers, and supply chain partners to make confident and consistent color decisions — enhancing brand integrity and accelerating time to market.

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At CSI, we combine innovation, technology, and industry expertise to shape how color is developed, communicated, and realized worldwide.

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Primary Responsibilities:

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• Meet with assigned current and prospective customers to identify needs, sales opportunities, and relevant CSI products and services.
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• Develop customer relationships to support retention, account growth, and increased use of CSI products and services.
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• Prospect for new customers and qualified opportunities and communicate them to the Sales & Service Manager.
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• Execute account sales activities within established sales plans and priorities; provide customer and market feedback.
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• Maintain accurate customer, lead, quotation, opportunity, and follow-up records; submit regular sales activity reports.
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• Collect customer demand information and coordinate with Customer Service, Planning, and other teams to support delivery.
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• Recommend CSI products and services within established pricing and commercial guidelines; escalate exceptions for approval.
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• Follow up on quotations, customer requests, orders, and open commercial issues; coordinate internally as needed.
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• Maintain accurate customer account and profile information and communicate pricing or profile updates for approval.
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• Support resolution of customer complaints, quality concerns, and service issues; coordinate and escalate significant issues.
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• Make routine follow-up and product or service recommendation decisions within guidelines; escalate strategic, contractual, major pricing, and significant account decisions.
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Supervisory Responsibilities: NONE

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Education and Experience:

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• Bachelor's degree in a related technical or business field preferred; or equivalent combination of relevant industry experience will be considered.
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• B2B sales or customer-facing experience required; textile, color, Brand or Retail experience preferred.
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Knowledge/Skills/Abilities:

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• Working knowledge of color science and color communication in the Brand and Retail environment preferred.
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• Strong organization, planning, problem-solving, time-management, and follow-up skills.
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• Ability to identify customer needs and communicate appropriate product and service solutions.
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• Excellent verbal and written communication, relationship-building, and teamwork skills.
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• Strong computer skills; maintain accurate customer and sales information in applicable business systems.
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This is preferably an on-site role in Charlotte, NC; however, remote work may be considered.

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Visa sponsorship is NOT available for this role.

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DyStar is an Equal Opportunity Employer

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