Assistant General Manager (Bilingual Preferred)

Job Description

Job Description

We are a property management company that has been providing unsurpassed property management services to a large and diversified portfolio of properties in California, Texas, and Louisiana for over 40 years.

Our company believes strongly in employee recognition and gratitude, as well as providing renters with the best possible choice in housing.

We provide outstanding benefits, competitive pay, and amazing perks!

Join our RCMI family today!

*Email or call us for employment opportunities*

Offering a Sign-On Bonus / Relocation Assistance

Job Title: Assistant General Manager (Bilingual Preferred)

Reports To: General Manager

RCMI Property : Parks Residential Denver

WHO WE ARE

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.

Why join us? Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you’re looking for more than just a job, a long-term career with growth, stability, and a great culture, we’d love to meet you.

WHAT WE OFFER

• $5,000 Sign-On Bonus/Relocation Assistance
  • We pay the $ 2,500 the day of onboarding
  • Then the other $ 2,500 after 90 days, once PATS Training is completed
• 100% Employer-paid medical coverage (employee-only)
• 401(k) with company match
• Employer HSA contributions
• Generous holiday schedule
• Career growth and advancement opportunities
• A collaborative, high-performing, and supportive culture

WHAT YOU WILL DO

As an Assistant General Manager, you will partner closely with the General Manager to oversee daily hotel operations, team performance, guest satisfaction, and operational execution. You will help lead multiple departments while ensuring the property operates efficiently, profitably, and in alignment with company standards.

This role combines hospitality leadership, operational management, financial awareness, guest service excellence, and team development in a fast-paced hotel environment.

Key Responsibilities:

• Hotel Operations & Leadership

• Support and oversee daily hotel operations across front desk, housekeeping, guest services, leasing support (if applicable), and operational departments
• Assist the General Manager with implementing operational policies, service standards, and performance expectations
• Serve as acting operational leader in the absence of the General Manager
• Promote accountability, professionalism, and service excellence across all departments

• Guest & Resident Experience

• Maintain a hospitality-driven environment focused on exceptional guest and resident experiences
• Respond to escalated concerns and service recovery situations with professionalism, urgency, and sound judgment
• Support a culture of responsive, friendly, and solution-oriented customer service
• Ensure operational teams consistently meet presentation and service expectations

• Financial & Administrative Oversight

• Recruit, interview, onboard, train, and support team members across operational departments
• Provide coaching, feedback, and ongoing performance development
• Support scheduling, staffing coordination, and operational coverage needs
• Promote a collaborative and high-performing workplace culture

• Team Leadership & Staff Development

• Support financial operations including deposits, reporting, lease administration, delinquency tracking, and operational documentation
• Assist with monthly closeout procedures and operational record accuracy
• Support occupancy, leasing, and renewal efforts where applicable
• Monitor operational efficiency and support profitability goals through effective decision-making
• Maintain curb appeal, show units, and tour paths

• Operational Quality & Compliance

• Ensure compliance with company policies, operational procedures, and applicable safety regulations
• Oversee quality assurance efforts across housekeeping, maintenance coordination, and guest-facing operations
• Monitor operational workflows and identify opportunities for improvement
• Maintain organization, accuracy, and accountability across operational systems and documentation

• Communication & Problem Solving

• Provide clear direction and communication to associates and leadership teams
• Handle operational challenges calmly and effectively in fast-paced environments
• Support service recovery efforts and operational issue resolution
• Assist with special projects and additional operational responsibilities as assigned

WHAT SUCCESS LOOKS LIKE

• Maintains efficient and high-performing hotel operations
• Supports strong guest satisfaction and service quality scores
• Provides effective leadership, coaching, and team accountability
• Ensures operational consistency and compliance with company standards
• Supports occupancy, profitability, and operational performance goals
• Maintains organized systems, accurate reporting, and strong communication
• Responds effectively to operational challenges and guest concerns

GROW WITH US

This role serves as a key leadership position within hospitality operations:
➡️ General Manager
➡️ Senior Leadership

Advancement is based on leadership performance, operational execution, business needs, and professional growth.

WHAT YOU WILL BRING

• Strong hospitality leadership and operational management skills
• Excellent customer service and service recovery abilities
• Strong communication, organization, and problem-solving skills
• Ability to lead teams in a fast-paced environment
• Financial awareness and operational decision-making ability
• Professional judgment and accountability
• Strong attention to detail and operational consistency
• Ability to motivate, coach, and develop associates
• Bilingual English/Spanish communication skills preferred

Qualifications:

• High School Diploma or GED
• Leasing or property management experience preferred
• 4–5 years of hotel or hospitality experience preferred
• At least 3 years of supervisory or management experience preferred
• Experience with hospitality operations, guest services, and team leadership required
• Basic understanding of business operations and financial principles
• Ability to read and understand financial statements preferred
• High School Diploma or GED required
• Bilingual English/Spanish preferred

Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.