Customer Service

Team Lead - Customer Service (Indian Nationals Preferred) We are currently seeking a dynamic and experienced Team Lead to join our customer service team in Washington. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing exceptional customer service. This role is perfect for Indian nationals who are looking to advance their career in a fast-paced and diverse work environment. Key Responsibilities Supervise a team of customer service representatives, providing guidance, coaching, and support Monitor team performance and provide regular feedback to improve overall efficiencyl> Ensure that all customer inquiries are handled in a timely and professional manner Handle escalated customer issues with empathy, finding solutions to resolve them effectively Collaborate with other departments to improve processes and enhance the overall customer experience Act as a point of contact for complex or VIP customers Prepare reports on team performance, including KPIs such as response time, resolution rate, etc. Conduct regular team meetings to communicate updates, share best practices, and foster teamwork Requirements Indian national preferred; proficiency in English is required Proven experience in a leadership or supervisory role within the customer service industry Excellent communication skills with the ability to handle difficult situations with empathy Strong organizational skills with the ability to multitask and prioritize tasks effectively Knowledge of CRM systems; experience with Salesforce is a plus Ability to work flexible hours as needed (including weekends) Benefits Competitive salary of $1300 per month Health insurance Paid time off Opportunities for career growth #J-18808-Ljbffr