Front of House Supervisor

TravelCenters of America Customer Service Representative

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Job Summary

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. As a Customer Service Representative, you are key to the success of our quick service restaurant as you are responsible for providing friendly, accurate and efficient service to our guests so that we are returning every traveler to the road better than they came!

In This Role, You Can Expect To:

• Work in a fun, trusting environment focused on great customer service
• Provide visible leadership to employees while generating a restaurant atmosphere focused on great hospitality where the expectations of the guests are exceeded
• Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the restaurant; Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach the staff according to company policy
• Respond to guest concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts guests as appropriate
• Oversee all front of house operations, providing guidance and supervision
• Assist in achieving financial objectives through effective management of people, product, service and facility processes
• Adhere to safety standards and comply with standards of operation
• Stay alert to competitive practices that could have an impact on business. Offer recommendations when appropriate.
• Perform other job-related duties as assigned

What We'd Like To See:

• A dedicated individual who works well with others and is excited to be part of our team!
• A leader who sets the example when working alongside team members
• Supervisory experience in a casual dining restaurant
• Exhibit excellent verbal and written communication skills.
• Ability to work flexible hours including nights, weekends and some holidays
• Proficient in Microsoft Word, POS software and email etiquette; Able to run and understand various operational reports
• Meet the requirements for the needed physical tasks with or without accommodation

With Us, You'll Enjoy:

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at View email address on click.appcast.io. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.