Direct Consumer Loan Processor I

Direct Consumer Loan Processor I

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

The Direct Consumer Loan Processor I is responsible for loan document preparation, funding, and disbursement of funds for all consumer loans while working directly with the lending specialists and providing superior member service and collaboration.

Position Duties & Functions

Manages Loan Processing queue daily to ensure members receive loan documents within established service level agreements. Accurately generates and prepares applicable loan disclosures/documents for specific consumer loan products and utilizes electronic signature system to capture member signatures and/or initials correctly. Inspects returned loan documents to ensure all required signatures and/or initials are obtained prior to funding the loans. Funds consumer loans correctly and within established service level agreements. Ensures proper disbursement method for loan proceeds to recipients. Performs pre-funding audits of loans to ensure accuracy prior to OnBase retention. Assists lending specialists with requests and tasks needed to complete and process applications. Manages Pending Loan Packets queue and informs lending specialists of all loan packet delays and/or incomplete loan packets within established service level agreements. Achieves both individual and department goals for production, quality, and service. Provides phone support to the branches, Call Center, and Credit Union staff. Completes loan servicing cases as assigned within service level agreements. Provides loan product and process support to all Credit Union staff and members. Assists the branches and staff with processing functions and troubleshoots LOS input errors to correct in a timely manner. Maintains basic knowledge of the Credit Union's loan products and services.

Other duties as assigned

Position Requirements

Experience and Education

• At least 1 year of related consumer lending experience required.
• High school diploma, GED, or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

Knowledge and Skills

• Ability to read and interpret consumer loan documents such as, but not limited to, credit bureau reports, Truth in Lending disclosures, promissory notes, rate tables, and policy and procedure manuals.
• Ability to interpret a variety of instructions furnished in written form, including but not limited to policy and procedure manuals, Regulation Z, Section 91 The Fair Credit Reporting Act, and UCC.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

Competencies

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset - Diversity & Inclusion - Communication - Change Ready Leadership

Responsibility - Problem Solving - Tech & Data Savvy - CU Business Acumen

Physical Demands

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
• Flexibility to occasionally work early or late hours and periodic weekend hours, typically with advance notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary and Benefits: Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here:

Pay Range: $23.77 - $32.68 per hour

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 08% of incentive eligible earnings, based on a combination of institutional performance (02%) and individual performance (06%). Incentive payments are discretionary and subject to approval.