Customer Solutions and Demand Planning Manager

Job ID: 40817Req ID: 4300Location: 420 Commerce Blvd, Oldsmar, FL 34677, USAPay: USD 87200 - 114450 (Salary)Posted: 2026-11-05Job Family: Customer ServiceJob Function: General Customer ServicePay Type: SalaryEmployment Indicator: SG&AdmEducation Level: Bachelor’s Degree Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world. Video: What We Do Why work at Chromalloy? Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy! Our Total Rewards Program is designed to support you today and in the future. Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching. Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs. Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment! Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site. Eligibility for individual benefit plans may vary based on employment status. Job Summary We’re looking for a Customer Solutions & Planning Leader to own and integrate commercial, customer, planning, and logistics activities at our BELAC facility in Oldsmar, Florida. Serving as the primary connection between customers and site operations, you will lead the full order-to-delivery process, translating customer demand into actionable production and delivery plans. You will have direct accountability for customer relationships, sales execution, the Sales, Inventory & Operations Planning (SIOP) process, production planning, and shipping and receiving. You will also lead and develop the planning and logistics teams while driving revenue growth, on-time delivery, inventory performance, and customer satisfaction. This is a highly visible site leadership role for someone who can bring structure to complex processes, align competing priorities, and create accountability across functions. Work That Matters At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. As a people leader, you'll play a key role in developing talent, improving processes, and delivering results that help keep aircraft flying safely around the world. Location : On-site, Oldsmar, FL What You’ll Be Doing Serve as the primary point of contact for key customers, owning overall relationship management, performance, communication, and growth. Drive revenue growth through proactive customer engagement, opportunity identification, and disciplined execution. Ensure contract compliance, pricing alignment, and execution against customer commitments. Own and lead the site SIOP process, aligning customer demand, operational capacity, supply requirements, and financial targets. Lead demand planning, supply planning, and capacity alignment through a clear and consistent operating cadence. Translate commercial forecasts into actionable production, inventory, and delivery plans. Lead the Senior Production Planner and oversee production planning activities to improve schedule adherence and resource utilization. Manage the Shipping & Receiving team to support timely, accurate, and efficient product flow. Drive improvements in on-time delivery, lead times, backlog health, forecast accuracy, and inventory performance. Serve as the connective link between customers, operations, supply chain, quality, finance, and site leadership. Lead the resolution and escalation of delivery, quality, capacity, and customer service issues with urgency and transparency. Represent the voice of the customer internally and help establish priorities based on customer commitments and business needs. Establish and monitor performance measures across revenue, forecast accuracy, on-time delivery, backlog, inventory, and customer satisfaction. Identify and implement process improvements across customer solutions, planning, scheduling, and logistics. Lead, coach, and develop the planning and logistics teams, creating a culture of accountability, collaboration, and continuous improvement. Ensure compliance with applicable safety, quality, regulatory, and ethical requirements. What We’re Looking For Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or an equivalent combination of education and relevant experience. At least 7 years of experience in customer solutions, sales, operations planning, supply chain, or a related leadership role. Experience leading integrated demand, production, supply, or operations planning processes. Experience managing planning, scheduling, logistics, or related operational functions. Demonstrated ability to translate customer demand and commercial forecasts into executable operating plans. Strong commercial and operational acumen, with an understanding of how customer commitments, demand, capacity, inventory, and production execution connect. Experience leading teams and creating accountability across direct reports and cross-functional partners. Strong analytical, problem-solving, and decision-making skills. Ability to manage ambiguity, balance competing priorities, and drive alignment across functions. Excellent customer communication, stakeholder management, and negotiation skills. Advanced proficiency with Microsoft Excel and planning or ERP systems. Nice to Have Experience in aerospace or another highly regulated manufacturing environment. Demonstrated success driving revenue growth and improving delivery performance. Experience leading a formal SIOP or Sales and Operations Planning process. Lean, Six Sigma, or other continuous improvement experience. Experience leading crisis response, customer recovery, or delivery escalation efforts. Leadership Expectations and Values Model the Way – Leads with integrity and accountability, holding themselves to the same standards expected of others and consistently following through on commitments. Inspire a Shared Vision – Connects team efforts to a clear, meaningful purpose while balancing strategic priorities with disciplined day-to-day execution. Challenge the Process – Brings curiosity and a drive for continuous improvement, questioning assumptions and championing innovation even in complex environments. Enable Others to Act – Builds strong, inclusive partnerships that share ownership, develop others, and value diverse perspectives. Encourage the Heart – Recognizes contributions genuinely and celebrates shared values to build a culture of appreciation, respect, and accountability. This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws. The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions. Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role. Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations. Chromalloy is an equal opportunity employer - vets/disabled. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: