Universal Banker I

Merchants Bank, Winona is seeking a motivated and customer-focused Universal Banker to join our team. This full-time position (40 hours/week) offers a varied schedule to cover branch hours, Monday-Friday, with a Saturday morning rotation. As a Universal Banker, you will play a vital role in delivering exceptional customer service while offering a full range of banking products and services. You’ll assist customers with everyday financial transactions, respond to account inquiries, open new deposit accounts, and provide personalized product recommendations—all in an efficient, friendly, and professional manner. This position will be based out of Winona Drive Up with flexibility to work at any Winona or Goodview branch and other nearby branches occasionally. Must have strong communication skills, comfortable with extensive customer contact, have sales experience, previous cash handling skills, and a strong ability to multi-task and prioritize. Banking experience is a plus. Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities Job Summary As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention. Responsibilities and Skill requirements Open & maintenance basic checking and savings deposit accounts Process banking transactions in the Teller area Open, close and maintain safe deposit boxes Serve as a Vault Attendant if needed in the Branch If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department Experience required: Relevant customer service experience; banking experience a plus Education required: High school diploma or equivalent Exceptional Customer Service Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not). Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions. Provide high-quality consultative conversations to uncover needs and opportunities. Resolve customer issues and concerns promptly and effectively; escalation when needed. Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with. Stay calm, professional and focused under pressure. Relationship Building Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs. Foster long-term customer loyalty through ongoing relationship management and exceptional service. Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas. Sales and Business Development Meet or exceed individual sales targets for banking products (such as deposit accounts, loans and credit cards). Conduct outbound sales activities (such as prospecting, lead generation, and follow-up on sales opportunities) as directed by supervisor. Collaborate with other team members to achieve branch sales goals and contribute to overall business growth. Respond to all customers inquiries and forward any appropriate requests to other departments. Promote bank products by answering inquiries; inform customers of new services and product promotions. Attend external customer meetings as requested. Product Knowledge Maintain in-depth knowledge of the bank's products, services, and promotions. Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions. Stay updated on industry trends, regulatory changes, and competitive offerings to provide accurate and up-to-date information to customers. Compliance and Risk Management #J-18808-Ljbffr