ServiceNow (SNOW) Requirements Engineer - TS/SCI CI Poly

ServiceNow (SNOW) Requirements Engineer – TS/SCI CI Poly

Department: Government Customer – Bethesda Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

TENICA is seeking an experienced ServiceNow (SNOW) Requirements Engineer to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a professional with strong analytical expertise and confident communication skills, capable of bridging stakeholders and technical teams to ensure the successful execution of SNOW projects.

The SNOW Requirements Engineer will play a pivotal role in gathering, refining, and translating requirements for SNOW applications and workflows. This position requires a collaborative mindset, attention to detail, and the ability to engage effectively with senior IC leadership and cross-functional contractor teams.

Key Responsibilities

Requirements Gathering & Analysis

• Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.
• Translate organizational objectives into detailed, actionable requirements aligned with mission priorities and system capabilities.
• Ensure requirements are feasible, accurate, and clearly capture stakeholder needs within technical and operational constraints.

Collaboration with Stakeholders

• Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design or implementation.
• Facilitate discussions and coordination across multiple teams to ensure consistent understanding of requirements.
• Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW capabilities and best practices.

Documentation and Communication

• Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.
• Provide regular updates to IC leadership on requirements status, risks, and impacts.
• Support change management by documenting updates or refinements to requirements based on stakeholder feedback.

Cross-Functional Leadership

• Interface confidently with senior IC officials, ensuring requirements workflows reflect strategic priorities and are communicated effectively.
• Collaborate across multiple contractor teams, fostering open communication and alignment toward shared mission objectives.

Required Qualifications

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 8 years of relevant experience in collecting and refining technical requirements for SNOW applications and workflows.
• Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
• Experience collaborating with both technical and non-technical stakeholders in dynamic team environments.
• Confidence working with senior leadership and ability to communicate clearly, calmly, and effectively.
• Strong analytical and interpersonal skills for bridging technical teams and mission-driven stakeholders.

Education / Relevant Experience

• Associate Degree + 10 years of relevant experience
• Bachelor's Degree + 8 years of relevant experience
• Master's Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience

Preferred Qualifications

• Familiarity with Intelligence Community (IC) environments, workflows, and directives.
• Experience in agile or hybrid development environments, including collaboration with Scrum teams.
• ServiceNow or business analysis certifications such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).
• Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio or Lucidchart.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.