Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson

Job Description

Job Description

✨ SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG) ✨Join a high-performance team. Lead with Pride & Passion.Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.???? Position SummaryShift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.⭐ What You'll Lead & OwnOperational LeadershipAct as the on-duty manager overseeing all park operations and team members.Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.Maintain a clean, organized, and safe facility at all times.Enforce all safety rules and company policies consistently.Guest Experience ExcellenceDeliver a predictable, elevated guest experience during every interaction.Support birthday parties, events, and peak rush periods with structure and confidence.Handle guest concerns professionally while maintaining service recovery standards.Team Development & AccountabilityLead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.Motivate and coach team members using the seasonal Pride & Passion initiative.Hold staff accountable to expectations, professionalism, and task completion.Document performance concerns and follow the 3-write-up corrective process.Operational ExecutionOversee party flow, check-in, and room readiness with consistency.Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.Support sales initiatives, membership offers, concessions upselling, and retail goals.???? Schedule RequirementsThis role requires dependable availability during high-volume times.Shift Leads must:✔ Work two weekend days each week✔ Close at least two nights per week✔ Maintain reliable, consistent scheduling availabilityAccountability is essential - flexibility is a bonus.???? What We're Looking ForYou are a strong fit if you:Lead by example with presence, energy, and professionalismThrive in fast-paced, guest-centric environmentsAre confident directing a team and giving real-time coachingMaintain high standards for safety, cleanliness, and executionAre dependable, organized, and solutions-focusedWant to grow into a future Assistant Manager or General Manager role???? Goals for This RoleStrengthen staff accountability and shift structureImprove guest experience consistency and service scoresSupport membership recovery and revenue growthDrive predictable party and attraction operationsBuild a culture of excellence, pride, and ownership???? QualificationsPrior leadership or supervisory experience preferredExcellent communication and team-management skillsAbility to lead in a fast-paced environmentCommitment to professionalism and reliabilityPositive attitude and strong problem-solving abilities???? Why Join Altitude?Altitude (TPOG) invests in leaders.Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.???? Ready to Make an Impact?Apply now and help shape the next phase of growth at Altitude.Join a team that leads with Pride. Passion. Performance.