Practice Manager

About One Medical One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved – from patients and providers to employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon, and together we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity We’re seeking an Operations Manager to help transform primary care delivery and improve healthcare accessibility. You’ll oversee up to five locations, managing office teams—administrative staff and phlebotomists—while partnering with clinical leadership to guide providers. Key responsibilities include operational oversight, compliance, quality, customer experience, budgeting, and team development. You’ll report to the Senior Operations Manager and drive performance metrics across your practices and the Metropolitan Service Area (MSA) to meet patient and team experience goals. We’re looking for a strong team leader, innovative problem‑solver, and critical thinker with a love for service and a passion for changing healthcare. The ideal candidate is a self‑starter who can develop ideas independently, prioritize, adapt quickly to team needs, and strategically align team goals with the organization’s objectives to drive results. Financial acumen, self‑awareness, and a continual learner mindset are essential, as is a commitment to patient safety and high standards of service to deliver on being the earth’s most customer‑centric primary care provider. What You’ll Work On Lead office team using CICARE (a framework containing the key elements of a great interaction and effective communication) and Lean principles to achieve patient and team experience goals. Drive operational, financial, and business performance, including staffing and lab operations. Lead continuous improvement initiatives and organizational metrics through Lean methodologies. Develop team through onboarding, training, coaching, and career development. Partner with Clinical Leadership on quality outcomes, safety, and compliance. Drive strategic growth through cross‑functional collaboration and new office launches. Manage practice expenses, procurement, and budget while reducing waste. Oversee administrative functions including escalations, service recovery, and provider scheduling. These responsibilities are intended to describe the general nature and level of work performed by team members assigned to this job classification; they are not to be construed as an exhaustive list of duties. Other job‑related duties may be assigned by management. What You’ll Need 3+ years of relevant experience as a direct manager of high‑performing customer service or patient‑facing teams. At least 1 year of experience as a direct manager of teams in multiple locations or departments, or at least 1 year of experience managing large teams (10+ employees). Strong written and verbal communication skills with the ability to think clearly, analyze quantitatively, and solve problems. Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged culture. Experience developing talent through mentorship and coaching, consistent feedback, goal setting, performance monitoring, and accountability. Proven track record of leading successful change management and process‑improvement efforts. Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills. Experience in healthcare, particularly in collaboration with clinicians, is highly desirable. Location: This is a full‑time role based in‑person with our team and patients at our offices in Scottsdale, AZ; Tempe, AZ; and Phoenix, AZ. Benefits Taking care of you today Paid sabbatical for every five years of service. Free One Medical memberships for yourself, friends, and family. Employee Assistance Program – free confidential services for stress, anxiety, financial planning, and legal issues. Competitive medical, dental, and vision plans. Pre‑tax commuter benefits. PTO cash outs – option to cash out up to 40 accrued hours per year. Protecting your future for you and your family 401(k) match. Credit toward emergency childcare. Company‑paid maternity and paternity leave. Paid life insurance – One Medical pays 100% of the cost of basic life insurance. Disability insurance – One Medical pays 100% of the cost of short‑term and long‑term disability insurance. Clinician‑specific benefits Malpractice insurance – malpractice fees to insure your practice at One Medical are covered 100%. UpToDate subscription – evidence‑based clinical research tool. Continuing medical education (CME) – receive an annual stipend. Rounds – providers end patient care one hour early each week to participate in a shared learning experience. Discounted rate to attend One Medical’s annual REAL primary care conference. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Please refer to the E‑Verification Poster and Right to Work Poster for additional information. #J-18808-Ljbffr