Salesforce Business Analyst

Salesforce Business Analyst

Location: 100% Remote

Years' Experience: 3+ years professional experience

Education: Bachelor's Degree required

Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Required Certifications:

• Salesforce Certified Associate
• Salesforce Certified Business Analyst

Key Skills:

• Salesforce experience working as a Business Analyst.
• Requirements Gathering & Management – Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience helping business stakeholders translate requests into meaningful software requirements/user stories and creating process flow diagrams.
• MUST hold Salesforce Certified Associate AND Salesforce Certified Business Analyst certifications.

Responsibilities:

• Collaborates with stakeholders to elicit requirements, business process and operational scenarios.
• Design Business Processes by analyzing stakeholder requirements, construct business process models, workflow charts and diagrams, evaluate system capabilities, and write specifications/user stories.
• Facilitate Stakeholder Engagement – Conduct discovery sessions, workshops, and interviews to align business needs with technology solutions.
• Translate Business Needs into Solutions – Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Support requirements decomposition into user stories in an Agile Development lifecycle.
• Facilitate the creation of functional and technical diagrams and related artifacts.
• Write Clear & Actionable User Stories – Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Analyze & Improve Workflows – Assess existing processes, identify inefficiencies, and propose improvements.
• Configure Systems for Prototyping – Set up basic configurations, such as fields, page layouts, and workflows, to validate business needs.
• Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements.
• Develop process/control changes by identifying gaps/issues/areas for improvement, writing improved processes.
• Map Salesforce capabilities, features and best practices against business and technical requirements. Will drive optimal utilization of Salesforce systems.
• Other duties as assigned.

Qualifications:

• 3+ year's experience as a Business Analyst.
• Must have Salesforce experience.
• Must be able to obtain a maintain a Secret security clearance.
• Must have a Bachelor's Degree in an IT related field.
• MUST hold Salesforce Certified Associate AND Salesforce Certified Business Analyst certifications.
• Professional experience utilizing Salesforce.
• Business Process Analysis, Mapping, and Optimization – Understanding how to analyze, document, and improve business processes across various industries.
• Requirements Gathering & Management – Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience facilitating the elicitation of requirements with business customers, system assessment teams, test teams etc. to ensure prioritization.
• Experience with documenting business (BRD) and functional (FRD) requirements systems through entire System Design Life Cycle (SDLC).
• Change Management & User Adoption – Awareness of strategies to drive adoption, train users, and manage change effectively within organizations.
• Translate Business Needs into Solutions – Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Write Clear & Actionable User Stories – Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Experience maintaining system protocols, architecture concepts, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes.
• Salesforce Business Analysts should have the ability to listen to customer needs and convert them into Salesforce features they can then convey to the customer to help shape customers' expectations.
• Demonstrated experience establishing and maintaining effective working relationships in team environments and with other business organizations
• Experience preparing technical reports by collecting, analyzing, and summarizing information and trends.
• Problem-Solving Mindset – Thinks critically and creatively to resolve business challenges with efficient solutions.
• Adaptability & Flexibility – Navigates changing requirements and priorities with a solution-oriented approach.
• Empathy & User-Centric Thinking – Understands the needs and challenges of end users to drive effective solution adoption.
• Strong Written and Verbal Communication and Collaboration – Clearly articulates ideas, writes detailed documentation, and collaborates across business and technical teams.
• Curiosity & Continuous Learning – Proactively stays updated on industry trends, emerging technologies, and best practices.

About Sparibis

Sparibis LLC is a professional solution firm that clients rely on to access the best talent to drive their business success.

Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.