Customer Service Rep

Job Overview:
Search Solution Group is seeking a Customer Service Representative on behalf of our client, a world-leading manufacturer of die-cutting and thermoforming tools. This is not a typical customer service role. The position requires a proactive, detail-oriented individual who can manage customized, made-to-order products in a fast-paced manufacturing environment. The ideal candidate is organized, resourceful, and confident communicating with customers while navigating constantly changing specifications and priorities.


Key Responsibilities:

• Serve as the primary point of contact for customers, handling inquiries and providing timely updates
• Proactively communicate with customers regarding order status, timelines, and changes
• Prepare and provide accurate quotes based on custom product specifications
• Manage and track orders through internal systems, ensuring accuracy and follow-through
• Collaborate with internal teams, including production and engineering, to ensure order accuracy and delivery
• Follow up on phone conversations with clear and detailed email communication
• Maintain accurate records in the company's ERP system
• Assist in resolving customer concerns and providing solutions in a professional manner
• Stay organized while managing multiple orders, priorities, and product variations

Requirements include:

Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred

Experience:

• Previous customer service experience required, preferably in a manufacturing or technical environment
• Experience working with ERP systems such as SAP or similar platforms preferred

Skills:

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Excel
• Ability to multitask and adapt in a fast-changing environment
• Problem-solving skills with a proactive approach

Certifications:

• Relevant certifications in customer service or business are a plus

Knowledge:

• Understanding of manufacturing processes or made-to-order product environments preferred
• Familiarity with ERP systems and order management processes
• Knowledge of quoting, pricing, and customer communication best practices

Key Competencies:

• Ability to stay calm and composed under pressure
• Strong attention to detail and follow-through
• Proactive communicator who takes initiative
• Collaborative team player who works well with diverse personalities
• Adaptability in a dynamic, ever-changing environment
• Customer-focused mindset with strong problem-solving abilities

How to Apply:
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to View email address on click.appcast.io. Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.


Company Overview:

Company Industry: Manufacturing

Location: Germantown, WI


Equal Opportunity Employer Statement:
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.


Disclaimer:
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.