Accounts Receivable Specialist

Job Description

Job Description

Position Summary

We are seeking an experienced Accounts Receivable & Collections Specialist responsible for supporting the organization's revenue cycle through timely payment processing, account reconciliation, collections activities, and customer account management. This role ensures that customer payments are accurately recorded, outstanding balances are monitored, and collection efforts are conducted professionally and effectively.

The specialist will work closely with internal departments and external customers to resolve billing issues, reconcile accounts, maintain financial records, and support cash application processes. The ideal candidate is a proactive professional who can manage collections activities independently while maintaining strong customer relationships.

Key Qualifications

The successful candidate will demonstrate strong analytical, communication, and customer service skills while effectively managing accounts receivable activities with minimal supervision.

Required Experience

• 3 to 5 years of experience in accounts receivable and collections.
• Experience with customer billing processes and invoice management.
• Hands-on experience posting and reconciling cash receipts.
• Proven ability to manage collection activities and achieve collection targets.
• Strong negotiation and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Ability to build and maintain productive customer relationships.
• Self-motivated with strong organizational and problem-solving skills.
• Ability to work independently while collaborating effectively with internal teams.

Preferred Experience

• Experience in healthcare, hospital, or related service-based industries.
• Familiarity with ERP, CRM, and financial management systems.
• Experience supporting process improvements within accounts receivable functions.

Primary Responsibilities

Collections Management

• Manage assigned customer accounts and collection portfolios.
• Contact customers regarding current and past-due account balances.
• Negotiate payment arrangements and resolve outstanding account issues.
• Prepare and distribute collection notices and correspondence.
• Maintain detailed documentation of all collection activities within company systems.
• Follow up on delinquent accounts and monitor payment commitments.
• Achieve established collection and recovery goals.

Accounts Receivable Administration

• Reconcile customer payments with accounts receivable records.
• Review aging reports and identify overdue accounts requiring follow-up.
• Collaborate with internal stakeholders to provide updates on delinquent accounts.
• Support monthly and quarterly reporting activities related to accounts receivable performance.
• Assist with cash forecasting processes and reporting.
• Investigate and resolve invoice discrepancies and customer billing inquiries.
• Recommend and implement process improvements to enhance efficiency and reduce outstanding receivables.

Cash Applications

• Accurately apply and post daily customer payments across multiple revenue streams.
• Reconcile payment transactions and maintain supporting documentation.
• Assist with audit requests and financial record reviews.
• Ensure all cash application activities comply with internal controls and accounting procedures.