Intake Worker

Intake Worker

Emergency Services Department

Full-time (40 hours per week)

North Providence, RI

General Responsibility: Direct contact with Washington County residents in need of emergency services, with discussion, needs assessment, review and research to coordinate services and referrals appropriately for each individual household.

Specific Responsibilities: Assisting clients: may include greeting applicants with appointments/walk in; addressing/resolving any inquires and scheduling appointments, etc. Implementation of programs (LiHEAP, Food, Housing, Weatherization etc) by taking/completing/filing applications, utilizing office equipment, basic knowledge of computer programs. Conversing with vendors/contractors and/or Program Grantors. Mailing confirmation letters to applicants/vendors. Maintaining necessary case notes and relevant spreadsheets. Generating outreach activities for potential clients in agency service area. Any other duties as assigned by Program Director, Chief Operating Officer or President/CEO.

Qualifications: High School Diploma or Equivalency.

Special Qualifications: Able to operate basic office equipment and possess the basic knowledge of computer programs. Pleasant/friendly approach to clients, community and coworkers. Flexible. Demonstrate an understanding of everyone's experiences, every day. Ensuring the delivery of services that recognizes and respects that every moment matters.

Competitive Benefit Package: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.

Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.