Programs Manager (Commercial) in Aliso Viejo

Overview RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye. Responsibilities Contracts Administration Draft, review, and manage customer contracts including formal study offers, approval documentation, and enrollment agreements using standardized templates. Maintain data integrity and accuracy across all sales pipeline stages, ensuring contract status is current in internal tracking systems and CRM (Salesforce). Configure and manage automated enrollment reminders to reduce cycle time and minimize drop‑off. Serve as the primary administrative contact for corporate accounts, fielding inquiries and routing requests through proper channels (View email address on click.appcast.io). Partner with Sales to communicate program terms, timelines, and enrollment status to field teams and customers. Maintain audit‑ready contract records and documentation in compliance with SOX requirements. Data Collection Apply general project management discipline to data collection activities, including timeline tracking, status reporting, and stakeholder communication. Manage data collection across connected devices and manual data pull processes, ensuring adherence to the 30‑day collection timeline. Develop and maintain a working understanding of transmission device connectivity, including JUNO platform functionality and common failure modes. Guide the data transmission pipeline from manual data ingestion through Azure Cloud to Power BI, ensuring data flows accurately and on schedule. Escalate systemic issues as appropriate to address delays in the manual data collection process. Payouts Prepare and submit accurate payment documentation to Accounts Payable / Finance for processing. Ensure connected device payments (approximately 85%) are processed within 30 days of end‑of‑quarter and manual‑pull payments (approximately 15%) within 60 days of end‑of‑quarter. Manage accruals and coordinate with Financial Planning & Analysis on forecasting and budget impact. Build and maintain payout reporting, including historical payment amounts, reimbursement calculators, and quarterly summaries. Identify and resolve payment discrepancies, working with Finance and field teams to ensure accurate and timely resolution. Reporting & Tools Ownership Owns and maintains field‑facing tools including enrollment dashboards, treatment visibility, reimbursement calculators, historical payment reporting, and Salesforce integrations. Drives accountability across cross‑functional teams to validate data accuracy, following up to ensure timely and reliable reporting. Required Knowledge, Skills and Abilities Demonstrated ownership of customer incentive, chargeback, pricing‑compliance, or similar commercial finance programs. Excellent organizational skills with the ability to manage multiple workstreams and deadlines simultaneously. Effective communicator who drives accountability across technical, financial, and commercial stakeholders. Working knowledge of at least one ERP platform (QAD, SAP, Oracle, NetSuite, or similar). Experience using CRM systems for account management, program tracking, and translating data into actionable insights. Education, Experience, and Training Bachelor’s degree in Finance, Accounting, Business, or equivalent along with 3-5 years managing customer incentive, chargeback, or pricing‑compliance programs, preferably within medical devices or other regulated industries. Experience with Salesforce and Power BI; exposure to QAD or similar ERP systems strongly desired. Training to be completed per the training plan for this position as maintained in the document control system. Certificates, Licenses, Registrations Advanced data‑analytics certification (e.g., Power BI, Tableau, Salesforce Administrator) a plus. Computer Skills Microsoft Excel – Advanced. ERP systems (QAD). Power BI or comparable analytics platforms. Experience with incentive‑management or pricing tools highly desirable. Notice to Staffing Agencies and Search Firms RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight’s Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances. #J-18808-Ljbffr Energy Jobline ZR