Call Center Representative

Direct message the job poster from Pacer Group Director - Client Services, Recruitments & Operations Job Title: Medical Call Center Agent (#14 Openings) Location: West Hollywood, CA 90048 Work Arrangement: Onsite until completion of training; potential for remote work thereafter Duration: 13 weeks Shift: Day Shift, 8-hour shifts) Position Overview The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities, including pre-admission and face-to-face registration for patients presenting to admissions and/or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information, ensuring a seamless and efficient registration process . Required Qualifications Education: High School Diploma or GED required; bachelor's degree in Hospital Administration or equivalent preferred. Experience: Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle-related roles. Technical Skills: Experience with EPIC systems required . Communication Skills: Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field. Additional Skills: Prior health information, medical office, or birth certificate experience is a plus. Key Responsibilities Patient Registration: Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings. Insurance Verification: Verify government and non-government insurance eligibility electronically, telephonically, or through product websites. Financial Clearance: Obtain financial clearance and determine the patient's correct financial classification. Medical Record Management: Secure or assign medical record numbers (MRNs) without duplication, adhering to Cedars-Sinai's Patient Identification Policy. Physician Privileging: Recognize and resolve physician privileging issues, such as suspensions. Customer Service: Provide superior customer service through all interactions, demonstrating sensitivity and attention to the patient population served. Cash Collection: Determine and explain patient financial obligations, collecting funds when appropriate, and meeting or exceeding cash collection goals. Quality Assurance: Work and resolve QA error worklists daily without exception. Documentation: Explain registration and consent forms to patients, obtain necessary signatures, and assemble registration paperwork for inclusion in the patient chart. Cross-Training: Cross-trained and competent to perform in no less than three patient access functions and/or patient access areas. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Customer Service Industries Hospitals and Health Care Referrals increase your chances of interviewing at Pacer Group by 2x Get notified about new Call Center Representative jobs in West Hollywood, CA . PART-TIME - Guest Experience Representative Customer Experience Operations Specialist Call Center Representative - Pre-30 Day Collector Los Angeles County, CA $23.00-$24.00 2 weeks ago Hurricane Relief Call Center Representative Senior Community Health Worker - Call Center Agent City of Industry, CA $20.00-$22.00 15 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Pacer Group