Application Support Engineer

Job DescriptionJob DescriptionCompany Description Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.Job Description Primary Responsibilities Hands-on day-to-day user application supportEnsuring issues are addressed within specified SLA timeframesTroubleshooting issues and working with others to ensure root causes are identified and remediatedEstablishing and maintaining key relationships with business stakeholdersCommunicating with external vendors and Fund Administrators when issues ariseProactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operationIdentify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issuesMaintaining application, server and environment configurationsEnforcing data, security, application, integration and operational standards and policiesWorking closely with the GTS engineering team in transitioning new systems or upgrades to the production environmentDocumenting issues and resolutions in Confluence knowledge baseQualifications Professional ExperienceMinimum 4 years of relevant IT experience in customer service or helpdesk/application support requiredStrong experience providing end-user/business-facing white glove supportSelf-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvementExperience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)Prior experience in financial services preferred (especially credit & private equity)Experience working with multiple application and staffing vendorsExcellent communication, collaboration and interpersonal skillsAbility to proactively identify issues and work with delivery teams to mitigate risksCapable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable Additional Information