Senior Collections Officer

Senior Collections Officer

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About The Role

As a Senior Collections Officer, you will be responsible for managing your own portfolio of overdue commercial accounts. You'll conduct both inbound and outbound communications directly with customers, negotiating resolutions for defaulted loans and ensuring accurate and detailed records are maintained for your portfolio. Your approach will include thoroughly investigating and researching accounts prior to contact, analysing account data and previous collection efforts to inform your strategies. You will work closely within a collaborative team, supporting other Collections Officers, and contributing to a high-performing collections environment.

What You'll Do

• Manage a dedicated portfolio of overdue commercial accounts, conducting all related inbound and outbound collection calls and emails with customers
• Issue default demand and repossession notices as required for your accounts
• Evaluate and manage hardship requests in your portfolio with empathy and professionalism
• Efficiently handle a high volume of collection cases within your allocated portfolio
• Investigate and review account data and past collection activities before contacting debtors
• Maintain accurate and up-to-date records for all accounts in your portfolio throughout the collections process
• Collaborate and share best practices with other Senior Collections Officers to meet team and departmental goals

What You'll Bring

• Minimum of 5 years' experience managing a portfolio in commercial debt recovery or collections, preferably within the finance industry
• Solid knowledge of government regulations, rules, and guidelines relevant to commercial collections
• Strong communication skills with the ability to navigate complex and sensitive conversations with professionalism and respect
• Demonstrated ability to manage a high volume of accounts while maintaining accuracy and strong attention to detail
• Experience issuing default demand and repossession notices
• Proven ability to work both independently within your portfolio and collaboratively within a team environment

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
• Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.