Mercedes-Benz Service Advisor

At Mercedes Benz of Latham we combine our passion for automotive technology with a dedication to excellent customer service Our team works tirelessly to ensure every customers needs are met with expertise and care Our shops culture is built around teamwork respect and a shared love for vehicles and their owners We value each team members contribution and foster an environment where continuous learning and customer satisfaction are at the forefront of everything we do Please note Prior automotive service knowledge is required for this position Candidates must possess a strong understanding of vehicle systems diagnostics and repair processes to be successful in this role This is a full time position with hours from Monday to Friday 730 AM to 600 PM with rotating Saturdays The annual salary plus monthly commission range is 60000100000 based on experience and qualifications Responsibilities Act as a liaison between the customer and the automotive technicians clearly communicating customer concernsProvide detailed descriptions of vehicle issues service requirements and potential solutions to customers and techniciansQualifications Excellent communication and customer service skills with the ability to manage customer complaints gracefullyDetail oriented with strong organizational skills capable of efficiently managing multiple needs at once Supportive work environment Medical Dental Vision Coverage Paid Vacation Sick Personal Time 401K Plan with Employer Contribution All inquiries will be kept confidential IND3 #J-18808-Ljbffr Keeler Motor Car Company