Clinic Office Coordinator (Family Medicine | Surgical Specialist)

Clinic Office Coordinator

Be the welcoming face of compassionate patient care. The Staff Pad is proud to partner with a respected hospital in Las Vegas, New Mexico and looking for a friendly, dependable, and detail-oriented Clinic Office Coordinator to join a growing healthcare team. In this role, you'll be more than just the first point of contact — you'll play a key part in creating a positive experience for every patient who walks through our doors. You will be responsible for all the front office procedures to facilitate smooth patient registration and checkout. If you enjoy meaningful work, collaborative teammates, and making a difference every day, we'd love to meet you.

What You'll Do:

• Welcome patients, families, and visitors with professionalism and warmth
• Verifies appointment information, provides directions and responds to inquiries as appropriate
• Manage patient check-in/check-out and ensure a smooth office flow
• Answer phones, assist callers, and route calls and messages appropriately
• Schedule appointments and coordinate referrals with healthcare providers
• Determine insurance eligibility and complete pre-certification information for referral appointments as needed
• Contacts emergency services and law enforcement as directed by healthcare providers during urgent or emergency situations
• Verifies insurance eligibility and benefits with patients/guardians to ensure clear understanding of coverage and/or constraints effecting treatment
• Collect co-pays, deductibles, and outstanding balances accurately
• Copy and attaches insurance cards to registration documents to support accurate and timely claim processing
• Prepare and issue receipts for account payments
• Maintain up-to-date patient registration and insurance information (primary and secondary) to ensure accurate billing
• Handles prescription and refill requests, distributes medications to patients, and maintains accurate logs in compliance with office policies
• Support providers and patients during urgent or emergency situations when needed
• Ensure all patient information is handled confidentially and in compliance with HIPAA regulations

What We're Looking For:

• Previous experience as a Clinic Office Coordinator or Medical Receptionist preferred
• Strong communication and customer service skills
• Ability to multitask while maintaining accuracy and professionalism
• Comfortable working in a busy healthcare environment
• Knowledge of HIPAA and patient confidentiality practices
• Positive attitude, reliability, and a team-first mindset

Why Join Us?

We value our team members and believe in creating a supportive workplace where you can grow professionally while making a real impact on patients' lives. Benefits Include:

• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Stable full-time schedule
• Opportunity to work with a compassionate and collaborative healthcare team

Schedule: Full-time Monday through Friday, occasional weekends as needed. Work Location: In-person. Join a team where your professionalism, compassion, and organizational skills truly matter. Every interaction you have helps create a better healthcare experience for our patients and families. We encourage you to apply today!