Parts Customer Care Rep

Crown Equipment

Parts Customer Care Rep

Location: Richmond, VA, US, 23231

Job Duties:

Answer and process incoming parts calls from customers and service technicians. Pull orders, receive and put up stock. Order parts and develop relationships with Crown factory and outside vendors. Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. Maintain direct contact with current and prospective customers. Prepare customer quotes. Process paperwork. Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications:

High school diploma or equivalent

Valid driver's license and good driving record

Preferred Qualifications:

Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills

Parts or inventory control experience and lift truck industry experience preferred

Ability to work in a team environment

Crown Equipment

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Vacancy posted 3 days ago

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