Store Manager

Job Description

Job Description

Description:

There is an on-site apartment available for the Store Manager to use. The hourly rate will be adjusted if the apartment is used.

Job Overview:

We are looking for an experienced and motivated Store Manager to oversee the daily operations of our self-storage facility in Memphis, TN. The successful candidate will be responsible for ensuring customer satisfaction (online, over-the-phone, in-person), maximizing rental occupancy, and maintaining the facility's overall performance and cleanliness. You will be primarily measured on your ability to drive high occupancy of the store through both retaining and attracting new customers – we will also look at “leading metrics” that drive that performance (e.g., facility cleanliness, responsiveness to customers). You will get to work in an entrepreneurial and rapidly growing environment with low hierarchy.

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar on compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities (including promoting from within). You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. We look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Responsibilities:

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over-the-phone, in-person), building strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
• Conduct financial tasks, including bank deposits, record-keeping, reducing delinquent accounts.
• Working with and ensuring performance of local vendors (e.g., tracking work orders for maintenance services, etc.)
• Lead and develop the team, promoting a positive work environment.
• Selling storage related merchandise and ensuring adequate inventory (e.g., locks, boxes, etc.)

Qualifications:

• High school diploma or equivalent required; higher education preferred.
• 2+ years experience in customer service, with supervisory experience.
• Knowledge of the self-storage industry required.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).
• Our office is open to customers on Saturdays and Sundays; while candidates do need to be available to at least work some Saturdays and Sundays, we strive to find ways to work with your schedule to balance work with your personal needs
• There are minimal physical requirements including ability to move and restock merchandise inventory up to 50 lbs (rarely), to be able to move around the full property for customer tours / inspection, to operate roll-up doors to storage units

Company Storage Employment Policies:

• Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Privacy Notice: Applicants' personal information will be used in accordance with our Privacy Policy.
• Employment Eligibility: Must be legally authorized to work in the United States.
• Background Checks: Employment is contingent upon successful completion of a background check which may consist of an alcohol/drug screening and former employee references.
• At-Will Employment: This is an at-will position, meaning either the employer or the employee can terminate the employment relationship at any time for any lawful reason.
• Reasonable Accommodations: We provide reasonable accommodations to applicants with disabilities, where appropriate to assist in the hiring process and to perform the essential functions of the job.

Schedule: 8-10 hour shifts covering 40 hours per week most weeks (rare need to cover more hours in event of sick colleague) between the hours of 9-6. Store is open Monday to Sunday; Specific work hours will be discussed during the hiring process.

Qualifications:

• High school diploma or equivalent required; higher education preferred.
• 2+ years experience in customer service, with supervisory experience.
• Knowledge of the self-storage industry required.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).
• Our office is open to customers on Saturdays and Sundays; while candidates do need to be available to at least work some Saturdays and Sundays, we strive to find ways to work with your schedule to balance work with your personal needs
• There are minimal physical requirements including ability to move and restock merchandise inventory up to 50 lbs (rarely), to be able to move around the full property for customer tours / inspection, to operate roll-up doors to storage units