Guest Services Agent

This position is located in downtown Tampa, serving the properties of Hyatt House and Hyatt Place. The Guest Services Agent will be the first point of contact for guests, ensuring a high-quality customer experience through courteous check‑in/check‑out and prompt resolution of guest needs. Minimum Requirements and Qualifications High school diploma preferred. Previous hospitality or customer service experience preferred. Experience with hotel Property Management Systems (PMS) a plus. Strong customer service and communication skills. Ability to multitask in a fast‑paced environment. Basic computer and data‑entry proficiency. Problem‑solving and conflict‑resolution ability. Professional, friendly, and welcoming demeanor. Job Responsibilities Greet, register, and check guests in/out efficiently and courteously. Respond to guest inquiries, requests, and concerns promptly and professionally. Handle payments, room assignments, and reservation changes accurately. Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. Maintain a clean and organized front desk and lobby area. Work varied shifts, including weekends and holidays. Equal Opportunity Statement HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements. #J-18808-Ljbffr