Room Attendant

Room Attendant

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Essential Duties and Responsibilities include:

• Ensure proper cleaning and sanitation guidelines of all guest rooms and suites (bedroom, living area, kitchen, outdoor spaces, bathroom), while adhering to hotel and department policies and procedures.
• Ensure safety, security, and proper handling/usage of assigned master keys and communication devices.
• Ensure any lost and found items are properly reported, recorded, and submitted according to the hotel and departmental Lost and Found Policy.
• Ensure any vital information is passed on to the AM Supervisor(s), i.e. room damage, lost and found, routine maintenance, etc., reporting any technical issues and maintenance needs.
• Must be able to cross-train in other Housekeeping and Laundry related areas.

Competencies include:

• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements:

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 1 - 2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/ fast-paced environment experience preferred.
• Intermediate English- verbal.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements include:

• The employee will frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.