Specialist, Sales Support

Job Summary Observes sales processes to provide administrative and operational support, managing order processing and tracking sales activities. Coordinates communication between sales representatives, clients, and internal departments to ensure seamless service and timely issue resolution. Ensures team efficiency by assisting in the preparation of sales reports, proposals, and presentations to drive business growth. Key Responsibilities Observes sales processes to ensure smooth operations, identifying areas for improvement and assisting in streamlining workflows. Contacts customers and suppliers to gather information or resolve issues, ensuring that all sales support activities are performed efficiently. Operates various sales support software and tools to process orders, track sales activities, and update customer records as needed. Defines customer needs and addresses requests by providing accurate information about products, pricing, and availability. Organizes sales‑related documents, including contracts, proposals, and customer communications, ensuring easy access and retrieval. Determines the status of sales orders, working closely with internal teams to resolve any outstanding issues and ensuring timely delivery to customers. Performs routine administrative tasks such as updating customer databases, preparing reports, and maintaining accurate sales records. Documents interactions with clients, sales meetings, and any issues or concerns that arise, ensuring all information is recorded for future reference. Identifies opportunities to improve the sales process by analyzing data, gathering customer feedback, and providing suggestions for improvement. Performs other duties as assigned. Complies with all policies and standards. Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals. Required Education & Experience Minimum Education Level: High School Diploma Years of Experience: 2‑4 years Preferred Education & Experience Years of Experience: 5‑7 years Travel Travel: None Physical Requirements Moving: 5% Standing: 5% Working Conditions Office Equipment Computer/Keyboard Nimble Learning Customer Focus Plans and Aligns Balances Stakeholders Action Oriented Skills Negotiation Lead Generation Event Planning Customer Relationship Management Positivity Data Entry Telephone Skills Market Research Benefits We Offer 401(k) with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities and More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Southwire Company