H&M Store Manager- Empire Outlets Staten Island

About the Role As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits. Responsibilities Customer Sales & Profit Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost‑efficient way Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Ensure good understanding of the local area of your store, customers, competition, and fashion trends Team & Development Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share your knowledge and skills with your team Strong collaboration with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations / Visual & Commercial Execution Ensure a clean and tidy sales floor and back of house. Ensure high fashion quality, visual and commercial product presentation, with great garment care. Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports with the daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc) Qualifications Who You Are To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others. Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics. Relevant experience working in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Benefits We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you're encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You'll be able to express your personal style with our employee discount at H&M, Other Stories, and COS Compensation Expected base salary range is $68,300-$87,100 annually. Employment Details EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) Accommodation Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr H&M