General Manager

O’Bagel | Join the O’Bagel Family – Lead. Build. Grow. At O’Bagel, we are building more than great bagels; we are building a brand fueled by discipline, hospitality, and community. Our General Managers are leaders, culture builders, and operators who take ownership of their business. When you join the O’Bagel family as a General Manager, you are stepping into a hands‑on leadership role responsible for driving performance, developing people, and protecting the integrity of our brand. We are looking for strong, accountable leaders who thrive in fast‑paced environments and are ready to grow with a rapidly expanding company. Position Overview The General Manager is responsible for leading all aspects of daily restaurant operations, including Front of House and Back of House execution. This role requires: Operational excellence Financial accountability Team development Hospitality leadership Community engagement The General Manager reports directly to the Regional Manager and Director of Operations and is responsible for achieving revenue, profitability, and performance goals while maintaining O’Bagel standards. You are not just managing a store, you are running a business. Key Responsibilities Leadership & Team Development Lead, coach, and develop FOH and BOH teams. Build strong staffing plans and schedule efficiently. Create a culture of accountability and hospitality. Conduct performance reviews and provide ongoing feedback. Maintain high morale through communication, recognition, and leadership presence. Run effective pre‑meals and leadership meetings. Operational Excellence Oversee daily operations and ensure speed, accuracy, and food quality. Validate that all menu items meet O’Bagel specifications. Conduct Figure 8 walkthroughs to maintain cleanliness and organization. Ensure all health, safety, and DOH regulations are followed. Manage catering orders and large group deliveries with precision. Financial Management Drive sales performance and profitability. Manage labor cost and scheduling efficiency. Control cost of goods and reduce waste. Review weekly, monthly, and annual financial reports. Monitor inventory levels and oversee vendor relationships. Implement cost‑control measures while protecting product quality. Guest Experience & Community Presence Resolve guest concerns professionally and efficiently. Deliver superior hospitality standards. Promote the O’Bagel brand within the local community. Support local marketing initiatives and in‑store events. Identify opportunities to expand brand awareness. Systems & Compliance Maintain accurate reports and operational documentation. Implement new policies and procedures as directed. Maintain proficiency in POS systems and operational tools. Uphold company standards at all times. Qualifications 2+ years of General Manager or Assistant Manager experience in a high‑volume food service environment. Proven responsibility for financial results. Strong leadership and communication skills. Owner‑like mentality and operational discipline. Experience with labor management and scheduling. POS and basic financial reporting experience. NYC Food Handler / ServSafe certification required (or willingness to obtain). Full weekend availability required. Ability to work early mornings, evenings, and holidays as needed. Schedule & Compensation Early Morning & Afternoon shifts required. Full weekend availability required. $52,000 – $60,000 annually (based on experience). Quarterly bonus potential based on performance. Physical Requirements Ability to stand for extended periods (up to 8 hours). Ability to lift up to 50 pounds. Ability to bend, kneel, and reach as needed. Comfortable working in a fast‑paced restaurant environment with varying temperatures and moderate noise levels. Growth & Development At O’Bagel, we promote from within and invest in leaders who drive results and build strong teams. High‑performing General Managers may have opportunities to grow into: Multi‑Unit Leadership Regional Leadership Director‑Level Roles We believe leadership is built through accountability, consistency, and culture. Why Join O’Bagel? Opportunity to grow with a rapidly expanding brand High‑performance, team‑driven culture Real leadership impact and ownership The ability to shape and grow a beloved local brand Competitive salary + quarterly bonus opportunities Equal Opportunity Employer O’Bagel is committed to providing a workplace free from discrimination and harassment. We recruit, hire, train, and promote qualified individuals of all backgrounds and make employment decisions without regard to legally protected characteristics. #J-18808-Ljbffr Alumni Ventures