Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World $14

Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a differencelocally and globallyis part of how we do business every day.

Job Location: Hershey, PA Hourly Pay Rate: $14.00 Minimum Age: 16 years of age or older Availability: Requires availability to work weekends, holidays, and occasional weekdays.

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position.

Hershey's Chocolate World Group Sales and Online Ticketing Rep supports the Attractions Department. This is a customer-service focused position that is responsible for facilitating group ticket purchases as well as assisting guests with questions about Hershey's Chocolate World.

Major Duties and Responsibilities:

• Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
• Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
• Coordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups, ensuring seamless operations and positive guest outcomes.
• Maintain accurate reservation records, booking details, and calendars
• Monitor ticket inventory, pricing, and product availability
• Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
• Deliver exceptional customer service by resolving guest and client concerns, enhancing guest satisfaction, and identifying opportunities to improve processes and operational efficiency.
• Support special events, promotional initiatives, and seasonal programs through a strong knowledge of attractions, products, services, pricing, and promotions.

Minimum knowledge, skills, and abilities required to successfully perform major duties / responsibilities:

• Excellent verbal and written communications and customer service skills
• Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
• Ability to handle multiple tasks
• Ability to react quickly and remain calm in special/crisis situations
• Must be willing to listen to our guests and provide for their needs
• Must provide a genuine Thank You to every guest
• Ability to sit and stand for extended periods.
• Must be able to work in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and reporting.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to work with technology.

Minimum Education and Experience Requirements:

• Education: High school diploma or GED equivalent is preferred but not required
• Experience: 1 year of customer service experience is preferred in tourism, attractions, or a related field but not required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments. The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.